Governance and Innovation in Public sector Services: The case of Digital Library

Ada Scupola, Antonello Zanfei

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review


Based on a longitudinal case study of virtual library development, we highlight three important aspects that characterize the links between governance and innovation in public sector innovation. First, the examined case shows that the organizational complexities have increased in the transition from what could be considered as a spurious New Public Management approach, which incorporates elements of the traditional hierarchical model and elements of market-like
competition, towards a “networked model” implying more emphasis on bottom-up decision making and a greater involvement of end users. Second, we provide evidence of increasing cocreation activities in which end users are involved not only in choosing out of a given menu of alternative solutions to given problems, but also in the definition of the menu itself, and in
shaping and implementing innovative solutions. Third, the increasing involvement of users has created important innovation opportunities that are more and more characterized by their frugal/bricolage nature, hence more localized but not necessarily trivial and relatively easy to diffuse to different contexts.
Original languageEnglish
Title of host publicationEURAM 2015 : Proceedings
Place of PublicationWarsaw
PublisherKozminski University
Publication date17 Jun 2015
ISBN (Electronic)978-8386437-60-0
Publication statusPublished - 17 Jun 2015
EventEURAM 2015 - Warsaw, Poland
Duration: 17 Jun 201520 Jun 2015


ConferenceEURAM 2015
Internet address

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