Governance and innovation in public sector services: The case of digital library

Ada Scupola, Antonello Zanfei

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review


Based on a longitudinal case study of ICT adoption and e-services development in a Danish library, we examine how governance modes affect technical and organizational change in the public sector. We contribute to extant literature on the links between governance and innovation by highlighting three important aspects that characterize such links. First, our case study shows that the transition from what could be considered as a spurious New Public Management
approach towards a “networked model” implies important organizational innovations and more emphasis on bottom-up decision making. Second, we provide evidence of increasing involvement of end users in innovation and co-creation activities. Third, the increasing involvement of users has created important innovation opportunities that are more and more characterized by their frugal/bricolage nature, hence more localized but not necessarily
trivial and relatively easy to diffuse to different contexts.
Original languageEnglish
Title of host publicationThe 25th Annual RESER Conference ”Innovative Services in the 21st Century” : Proceedings
EditorsJon Sundbo, Lars Fuglsang, Nanna Balsby
Place of PublicationRoskilde
PublisherRoskilde Universitet
Publication date2015
ISBN (Print)978-87-7349-921-4
Publication statusPublished - 2015
EventRESER2015: Innovative Services in the 21st Century - Eigtveds Pakhus, Copenhagen, Denmark
Duration: 10 Sep 201512 Sep 2015


LocationEigtveds Pakhus
Internet address

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