From service to experience: the crucial role of front-line employees

Research output: Contribution to conferencePaperResearchpeer-review

Original languageEnglish
Publication date2017
Publication statusPublished - 2017
EventThe 24th Nordic Academy of Management Conference - Nord University Business School, Bodø, Norway
Duration: 23 Aug 201725 Aug 2017

Conference

ConferenceThe 24th Nordic Academy of Management Conference
LocationNord University Business School
CountryNorway
CityBodø
Period23/08/201725/08/2017

Cite this

Sørensen, F., & Jensen, J. F. (2017). From service to experience: the crucial role of front-line employees. Paper presented at The 24th Nordic Academy of Management Conference , Bodø, Norway.