From service to experience: the crucial role of front-line employees

Flemming Sørensen, Jens Friis Jensen

Research output: Contribution to conference › Paper › Research › peer-review

Original languageEnglish
Publication date2017
Publication statusPublished - 2017
EventThe 24th Nordic Academy of Management Conference - Nord University Business School, Bodø, Norway
Duration: 23 Aug 2017 → 25 Aug 2017

Conference

ConferenceThe 24th Nordic Academy of Management Conference
LocationNord University Business School
Country/TerritoryNorway
CityBodø
Period23/08/2017 → 25/08/2017

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