Formative evaluation and user engagement: A model to ensure value from e-government

Jesper Bull Berger

    Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review


    This paper presents a study of the development in leading egovernment papers from 2001-2010. Inspired by a study by Heeks and Bailur, the analysis uses a different sampling method, adds new themes, and focuses on changes over time. Through an iterative process known as template analysis the five most cited papers from each year are analyzed according to themes such as perspectives on the impact and impact causes of e-government, methods used, underlying research philosophies and recommendations. Findings indicate that the papers are still somewhat optimistic regarding the impact of e-government, but no longer as technologically deterministic. Discussions of research philosophies start to appear, as do social constructionist studies, although most papers are still positivistic. There is an increase in the use of primary data, and some
    movement in focus from infrastructure and services towards citizens. There is little development in the discussions of generalization of results and recommendations offered.
    Original languageEnglish
    Title of host publicationElectronic Government and Electronic Participation
    Number of pages8
    PublisherIOS Press
    Publication date2015
    ISBN (Print) 978-1-61499-569-2
    ISBN (Electronic)978-1-61499-570-8
    Publication statusPublished - 2015
    SeriesInnovation and the Public Sector


    • E-government
    • e-government
    • action research
    • benefits
    • evaluation

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