Flow and consumers in e-based self-services: New provider-consumer relations

    Research output: Contribution to journalJournal articleResearchpeer-review

    Original languageEnglish
    JournalService Industries Journal
    Volume26
    Issue number4
    Pages (from-to)361–379
    Number of pages18
    ISSN0264-2069
    Publication statusPublished - 2006

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