Pushing and pulling: the micropolitics of virtual communication tools: Exploring emotional labour in a digital context in an agile IT company

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We investigate the micropolitics involved in the use of a virtual communication tool (VCT) among knowledge workers in an IT-consultancy firm. We aim to disentangle the multiple ways digital communication tools shape what it is like to be employed in the firm and how questions such as decision latitude and power emerge and play out among co-located knowledge workers and management. We apply a symbolic interactionist perspective and combine it with recent development in affective theory in order to shed light on how VCT both creative proximity and distance for knowledge workers. Based on ethnographic study we conclude that digital communication tools play a key role in relation to pivotal dilemmas facing knowledge workers today; self-management in relation to always-on connectivity, knowledge sharing and informal hierarchies. We discuss implications for investigating the micropolitics of communication tools.
Translated title of the contributionFølelser online: en udforskning af følelsesarbejdet i en digital kontekst i en agil IT virksomhed
Original languageEnglish
Publication date2020
Publication statusPublished - 2020
EventNordic Working Life Conference: The changing nature of
Nordic working life. 2020
- Online
Duration: 28 Sep 202029 Sep 2020
Conference number: 10


ConferenceNordic Working Life Conference: The changing nature of
Nordic working life. 2020
OtherConference postponed from spring 2020 to September 2020. Held online.
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