Expanding the Tactical Level in ISO/IEC 33014 to Deal with a Broader Set of Change Initiatives

Peter H. Carstensen, Otto Vinter*

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

Abstract

The ISO/IEC 33014 is an excellent guide for planning and implementing process improvement initiatives. The standard, however, only deals with improvement initiatives that are based on assessments of an organization’s processes. For the standard to be capable of dealing with a broader set of change initiatives the tactical level in the standard needs to be expanded with a new perspective. In this paper we present a proposal for such an expansion. The central part of this expansion is the introduction of a change-charter that defines the directions, policies and guidelines for these change initiatives. We propose that the charter be built on the nine change-aspects that we have previously aggregated through a comprehensive literature study of prominent change management literature.

Original languageEnglish
Title of host publicationSystems, Software and Services Process Improvement - 27th European Conference, EuroSPI 2020, Proceedings
EditorsMurat Yilmaz, Paul Clarke, Jörg Niemann, Richard Messnarz
Number of pages13
PublisherSpringer
Publication date2020
Pages17-29
ISBN (Print)9783030564407
DOIs
Publication statusPublished - 2020
Event27th European Conference on Systems, Software and Services Process Improvement, EuroSPI 2020 - Düsseldorf, Germany
Duration: 9 Sep 202011 Sep 2020

Conference

Conference27th European Conference on Systems, Software and Services Process Improvement, EuroSPI 2020
Country/TerritoryGermany
CityDüsseldorf
Period09/09/202011/09/2020
SeriesCommunications in Computer and Information Science
Volume1251 CCIS
ISSN1865-0929

Bibliographical note

Publisher Copyright:
© 2020, Springer Nature Switzerland AG.

Keywords

  • Action plans
  • Aspects of change
  • Change charter
  • Change initiatives
  • Change plan development
  • Change strategies
  • Change-aspects
  • Change-charter
  • ISO/IEC 33014
  • Tactical approach to change

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