Abstract
The delivering of public services to citizens through the internet -- also known as e-government - has gained serious momentum, driven by political ambitions of improved efficiency. E-government, however, is considered complex and e-government failures are well known from media. Research of how e-government is enacted inside government is sparse. Technology mediated public services in real world entail ethical dilemmas. By extracting ethical dilemmas from a qualitative e-government participatory design study, this paper shows how ethical dilemmas may inform future e-government design and design processes. The case, adoption of digital post in a local e-government setting, showed that design flaws, staff's concern for citizens and political fear of citizens' critique had an impact on e-government adoption.
| Original language | English |
|---|---|
| Book series | P D C |
| Volume | 2 |
| Pages (from-to) | 13-16 |
| Number of pages | 4 |
| ISSN | 2150-5896 |
| DOIs | |
| Publication status | Published - 2014 |
| Event | Tutorial introducing participants to some of the fundamental concepts and commitments of Participatory Design, held at the 13th biennial Participatory Design Conference, PDC 2014, Windhoek, Namibia, 7 October 2014, organized by Robertson, T. and J. Simonsen - Safari Court Hotel, Windhoek, Namibia Duration: 6 Oct 2014 → 10 Oct 2014 http://pdc2014.org/index.php/programme/workshops/workhops-full-day |
Conference
| Conference | Tutorial introducing participants to some of the fundamental concepts and commitments of Participatory Design, held at the 13th biennial Participatory Design Conference, PDC 2014, Windhoek, Namibia, 7 October 2014, organized by Robertson, T. and J. Simonsen |
|---|---|
| Location | Safari Court Hotel |
| Country/Territory | Namibia |
| City | Windhoek |
| Period | 06/10/2014 → 10/10/2014 |
| Internet address |
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