Ethical dilemmas and PD as important steps towards critical e-government design

Jesper Bull Berger

    Research output: Contribution to journalConference articleResearchpeer-review

    Abstract

    The delivering of public services to citizens through the internet -- also known as e-government - has gained serious momentum, driven by political ambitions of improved efficiency. E-government, however, is considered complex and e-government failures are well known from media. Research of how e-government is enacted inside government is sparse. Technology mediated public services in real world entail ethical dilemmas. By extracting ethical dilemmas from a qualitative e-government participatory design study, this paper shows how ethical dilemmas may inform future e-government design and design processes. The case, adoption of digital post in a local e-government setting, showed that design flaws, staff's concern for citizens and political fear of citizens' critique had an impact on e-government adoption.
    Original languageEnglish
    Book seriesP D C
    Volume2
    Pages (from-to)13-16
    Number of pages4
    ISSN2150-5896
    DOIs
    Publication statusPublished - 2014

    Cite this

    Berger, Jesper Bull. / Ethical dilemmas and PD as important steps towards critical e-government design. In: P D C. 2014 ; Vol. 2. pp. 13-16.
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    title = "Ethical dilemmas and PD as important steps towards critical e-government design",
    abstract = "The delivering of public services to citizens through the internet -- also known as e-government - has gained serious momentum, driven by political ambitions of improved efficiency. E-government, however, is considered complex and e-government failures are well known from media. Research of how e-government is enacted inside government is sparse. Technology mediated public services in real world entail ethical dilemmas. By extracting ethical dilemmas from a qualitative e-government participatory design study, this paper shows how ethical dilemmas may inform future e-government design and design processes. The case, adoption of digital post in a local e-government setting, showed that design flaws, staff's concern for citizens and political fear of citizens' critique had an impact on e-government adoption.",
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    Ethical dilemmas and PD as important steps towards critical e-government design. / Berger, Jesper Bull.

    In: P D C, Vol. 2, 2014, p. 13-16.

    Research output: Contribution to journalConference articleResearchpeer-review

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    DO - 10.1145/2662155.2662189

    M3 - Conference article

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