Eight Aspects of Actions in Improvement Plans

Peter H. Carstensen, Otto Vinter

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review


Process improvement planning and managing changes in general are highly complex and demanding activities. To establish an overview of recommended actions in such plans, we performed a thorough study of a comprehensive set of change strategy literature. For each author we extracted their main recommendations for action. The result was a list of recommendations for action containing 233 recommendations. Through analytic induction we identified eight generic aspects that managers, process consultants and change agents should consider when planning and executing changes and process improvements. In this paper we present and discuss the eight aspects. We provide some reflections on how these aspects could be used for inspiration, or as checklists, when designing action plans in practical change management situations. Finally, we relate the eight aspects to the values and principles in the SPI Manifesto and the guidelines for process improvement in ISO/IEC 33014.
Original languageEnglish
Title of host publicationSystems, Software and Services Process Improvement. 25th International Conference
EditorsX. Larucca, I Santamaria, R.V. O'Connor, R. Messnarz
Number of pages12
VolumeCCIS 896
Place of PublicationSwitzerland
Publication dateAug 2018
Publication statusPublished - Aug 2018
EventEuroAsiaSPI 2018 - TECNALIA, Derio, Bilbao, Spain
Duration: 5 Sep 20187 Sep 2018


ConferenceEuroAsiaSPI 2018
CityDerio, Bilbao
Internet address
SeriesCommunications in Computer and Information Science

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