Eight Aspects of Actions in Improvement Plans

Peter H. Carstensen, Otto Vinter

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

Abstract

Process improvement planning and managing changes in general are highly complex and demanding activities. To establish an overview of recommended actions in such plans, we performed a thorough study of a comprehensive set of change strategy literature. For each author we extracted their main recommendations for action. The result was a list of recommendations for action containing 233 recommendations. Through analytic induction we identified eight generic aspects that managers, process consultants and change agents should consider when planning and executing changes and process improvements. In this paper we present and discuss the eight aspects. We provide some reflections on how these aspects could be used for inspiration, or as checklists, when designing action plans in practical change management situations. Finally, we relate the eight aspects to the values and principles in the SPI Manifesto and the guidelines for process improvement in ISO/IEC 33014.
Original languageEnglish
Title of host publicationSystems, Software and Services Process Improvement. 25th International Conference
EditorsX. Larucca, I Santamaria, R.V. O'Connor, R. Messnarz
Number of pages12
VolumeCCIS 896
Place of PublicationSwitzerland
PublisherSpringer
Publication dateAug 2018
Pages147-158
DOIs
Publication statusPublished - Aug 2018
EventEuroAsiaSPI 2018 - TECNALIA, Derio, Spain
Duration: 5 Sep 20187 Sep 2018
http://2018.eurospi.net/

Conference

ConferenceEuroAsiaSPI 2018
LocationTECNALIA
CountrySpain
CityDerio
Period05/09/201807/09/2018
Internet address
SeriesCommunications in Computer and Information Science
Volume896
ISSN1865-0929

Cite this

Carstensen, P. H., & Vinter, O. (2018). Eight Aspects of Actions in Improvement Plans. In X. Larucca, I. Santamaria, R. V. O'Connor, & R. Messnarz (Eds.), Systems, Software and Services Process Improvement. 25th International Conference (Vol. CCIS 896, pp. 147-158). Switzerland: Springer. Communications in Computer and Information Science, Vol.. 896 https://doi.org/10.1007/978-3-319-97925-0_12
Carstensen, Peter H. ; Vinter, Otto. / Eight Aspects of Actions in Improvement Plans. Systems, Software and Services Process Improvement. 25th International Conference. editor / X. Larucca ; I Santamaria ; R.V. O'Connor ; R. Messnarz. Vol. CCIS 896 Switzerland : Springer, 2018. pp. 147-158 (Communications in Computer and Information Science, Vol. 896).
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abstract = "Process improvement planning and managing changes in general are highly complex and demanding activities. To establish an overview of recommended actions in such plans, we performed a thorough study of a comprehensive set of change strategy literature. For each author we extracted their main recommendations for action. The result was a list of recommendations for action containing 233 recommendations. Through analytic induction we identified eight generic aspects that managers, process consultants and change agents should consider when planning and executing changes and process improvements. In this paper we present and discuss the eight aspects. We provide some reflections on how these aspects could be used for inspiration, or as checklists, when designing action plans in practical change management situations. Finally, we relate the eight aspects to the values and principles in the SPI Manifesto and the guidelines for process improvement in ISO/IEC 33014.",
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Carstensen, PH & Vinter, O 2018, Eight Aspects of Actions in Improvement Plans. in X Larucca, I Santamaria, RV O'Connor & R Messnarz (eds), Systems, Software and Services Process Improvement. 25th International Conference. vol. CCIS 896, Springer, Switzerland, Communications in Computer and Information Science, vol. 896, pp. 147-158, EuroAsiaSPI 2018, Derio, Spain, 05/09/2018. https://doi.org/10.1007/978-3-319-97925-0_12

Eight Aspects of Actions in Improvement Plans. / Carstensen, Peter H.; Vinter, Otto.

Systems, Software and Services Process Improvement. 25th International Conference. ed. / X. Larucca; I Santamaria; R.V. O'Connor; R. Messnarz. Vol. CCIS 896 Switzerland : Springer, 2018. p. 147-158 (Communications in Computer and Information Science, Vol. 896).

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

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AB - Process improvement planning and managing changes in general are highly complex and demanding activities. To establish an overview of recommended actions in such plans, we performed a thorough study of a comprehensive set of change strategy literature. For each author we extracted their main recommendations for action. The result was a list of recommendations for action containing 233 recommendations. Through analytic induction we identified eight generic aspects that managers, process consultants and change agents should consider when planning and executing changes and process improvements. In this paper we present and discuss the eight aspects. We provide some reflections on how these aspects could be used for inspiration, or as checklists, when designing action plans in practical change management situations. Finally, we relate the eight aspects to the values and principles in the SPI Manifesto and the guidelines for process improvement in ISO/IEC 33014.

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Carstensen PH, Vinter O. Eight Aspects of Actions in Improvement Plans. In Larucca X, Santamaria I, O'Connor RV, Messnarz R, editors, Systems, Software and Services Process Improvement. 25th International Conference. Vol. CCIS 896. Switzerland: Springer. 2018. p. 147-158. (Communications in Computer and Information Science, Vol. 896). https://doi.org/10.1007/978-3-319-97925-0_12