Effects of Digital Avatar on Perceived Social Presence and Co-presence in Business Meetings Between the Managers and Their Co-workers

Mika Yasuoka; Marko Zivko; Hiroshi Ishiguro; Yuichiro Yoshikawa; Kazuki Sakai

doi:10.1007/978-3-031-20218-6_6

Effects of Digital Avatar on Perceived Social Presence and Co-presence in Business Meetings Between the Managers and Their Co-workers

Mika Yasuoka^*, Marko Zivko, Hiroshi Ishiguro, Yuichiro Yoshikawa, Kazuki Sakai

^*Corresponding author for this work

Department of People and Technology

Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review

Abstract

Due to the Covid-19 outbreak, more people in the workforce, especially in the IT industry, started working from home. This brought a set of issues and challenges for both workers and companies across the globe such as losing touch with other co-workers. This could potentially result in decrease of the performance and innovation. This paper investigates effects of using digital avatar robots in virtual meeting environment, specifically, focusing on the perception of social presence and co-presence between workers and their managers. Our experiment results showed that majority of participants felt an improvement in social presence, co-presence and overall virtual meeting experience while using digital avatar for their meetings, especially to those who has a meeting with less familiar persons or persons from the higher corporate hierarchy.

Original language	English
Title of host publication	Collaboration Technologies and Social Computing - 28th International Conference, CollabTech 2022, Proceedings
Editors	Lung-Hsiang Wong, Yugo Hayashi, Cesar A. Collazos, Claudio Alvarez, Gustavo Zurita, Nelson Baloian
Number of pages	15
Publisher	Springer Science and Business Media Deutschland GmbH
Publication date	2022
Pages	83-97
ISBN (Print)	9783031202179
DOIs	https://doi.org/10.1007/978-3-031-20218-6_6
Publication status	Published - 2022
Event	28th International Conference on Collaboration Technologies and Social Computing, CollabTech 2022 - Santiago, Chile Duration: 8 Nov 2022 → 11 Nov 2022

Conference

Conference	28th International Conference on Collaboration Technologies and Social Computing, CollabTech 2022
Country/Territory	Chile
City	Santiago
Period	08/11/2022 → 11/11/2022

Series	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume	13632 LNCS
ISSN	0302-9743

Keywords

Co-presence
Cooperation
Digital robot avatars
Remote work
Social presence
Video conference tools

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

Link to document

10.1007/978-3-031-20218-6_6

Effects of Digital Avatar on Perceived Social Presence and Co-presence in Business Meetings Between the Managers and Their Co-workersAccepted author manuscript, 1.73 MB

Cite this

Yasuoka, M., Zivko, M., Ishiguro, H., Yoshikawa, Y., & Sakai, K. (2022). Effects of Digital Avatar on Perceived Social Presence and Co-presence in Business Meetings Between the Managers and Their Co-workers. In L.-H. Wong, Y. Hayashi, C. A. Collazos, C. Alvarez, G. Zurita, & N. Baloian (Eds.), Collaboration Technologies and Social Computing - 28th International Conference, CollabTech 2022, Proceedings (pp. 83-97). Springer Science and Business Media Deutschland GmbH. https://doi.org/10.1007/978-3-031-20218-6_6

Yasuoka, Mika ; Zivko, Marko ; Ishiguro, Hiroshi et al. / Effects of Digital Avatar on Perceived Social Presence and Co-presence in Business Meetings Between the Managers and Their Co-workers. Collaboration Technologies and Social Computing - 28th International Conference, CollabTech 2022, Proceedings. editor / Lung-Hsiang Wong ; Yugo Hayashi ; Cesar A. Collazos ; Claudio Alvarez ; Gustavo Zurita ; Nelson Baloian. Springer Science and Business Media Deutschland GmbH, 2022. pp. 83-97 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), Vol. 13632 LNCS).

@inproceedings{4e52cb2a11424b56a5f12aee776f8812,

title = "Effects of Digital Avatar on Perceived Social Presence and Co-presence in Business Meetings Between the Managers and Their Co-workers",

abstract = "Due to the Covid-19 outbreak, more people in the workforce, especially in the IT industry, started working from home. This brought a set of issues and challenges for both workers and companies across the globe such as losing touch with other co-workers. This could potentially result in decrease of the performance and innovation. This paper investigates effects of using digital avatar robots in virtual meeting environment, specifically, focusing on the perception of social presence and co-presence between workers and their managers. Our experiment results showed that majority of participants felt an improvement in social presence, co-presence and overall virtual meeting experience while using digital avatar for their meetings, especially to those who has a meeting with less familiar persons or persons from the higher corporate hierarchy.",

keywords = "Co-presence, Cooperation, Digital robot avatars, Remote work, Social presence, Video conference tools, Co-presence, Cooperation, Digital robot avatars, Remote work, Social presence, Video conference tools",

author = "Mika Yasuoka and Marko Zivko and Hiroshi Ishiguro and Yuichiro Yoshikawa and Kazuki Sakai",

year = "2022",

doi = "10.1007/978-3-031-20218-6_6",

language = "English",

isbn = "9783031202179",

series = "Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)",

publisher = "Springer Science and Business Media Deutschland GmbH",

pages = "83--97",

editor = "Lung-Hsiang Wong and Yugo Hayashi and Collazos, {Cesar A.} and Claudio Alvarez and Gustavo Zurita and Nelson Baloian",

booktitle = "Collaboration Technologies and Social Computing - 28th International Conference, CollabTech 2022, Proceedings",

note = "28th International Conference on Collaboration Technologies and Social Computing, CollabTech 2022 ; Conference date: 08-11-2022 Through 11-11-2022",

}

Yasuoka, M, Zivko, M, Ishiguro, H, Yoshikawa, Y & Sakai, K 2022, Effects of Digital Avatar on Perceived Social Presence and Co-presence in Business Meetings Between the Managers and Their Co-workers. in L-H Wong, Y Hayashi, CA Collazos, C Alvarez, G Zurita & N Baloian (eds), Collaboration Technologies and Social Computing - 28th International Conference, CollabTech 2022, Proceedings. Springer Science and Business Media Deutschland GmbH, Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), vol. 13632 LNCS, pp. 83-97, 28th International Conference on Collaboration Technologies and Social Computing, CollabTech 2022, Santiago, Chile, 08/11/2022. https://doi.org/10.1007/978-3-031-20218-6_6

Effects of Digital Avatar on Perceived Social Presence and Co-presence in Business Meetings Between the Managers and Their Co-workers. / Yasuoka, Mika; Zivko, Marko; Ishiguro, Hiroshi et al.
Collaboration Technologies and Social Computing - 28th International Conference, CollabTech 2022, Proceedings. ed. / Lung-Hsiang Wong; Yugo Hayashi; Cesar A. Collazos; Claudio Alvarez; Gustavo Zurita; Nelson Baloian. Springer Science and Business Media Deutschland GmbH, 2022. p. 83-97 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), Vol. 13632 LNCS).

Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review

TY - GEN

T1 - Effects of Digital Avatar on Perceived Social Presence and Co-presence in Business Meetings Between the Managers and Their Co-workers

AU - Yasuoka, Mika

AU - Zivko, Marko

AU - Ishiguro, Hiroshi

AU - Yoshikawa, Yuichiro

AU - Sakai, Kazuki

PY - 2022

Y1 - 2022

N2 - Due to the Covid-19 outbreak, more people in the workforce, especially in the IT industry, started working from home. This brought a set of issues and challenges for both workers and companies across the globe such as losing touch with other co-workers. This could potentially result in decrease of the performance and innovation. This paper investigates effects of using digital avatar robots in virtual meeting environment, specifically, focusing on the perception of social presence and co-presence between workers and their managers. Our experiment results showed that majority of participants felt an improvement in social presence, co-presence and overall virtual meeting experience while using digital avatar for their meetings, especially to those who has a meeting with less familiar persons or persons from the higher corporate hierarchy.

AB - Due to the Covid-19 outbreak, more people in the workforce, especially in the IT industry, started working from home. This brought a set of issues and challenges for both workers and companies across the globe such as losing touch with other co-workers. This could potentially result in decrease of the performance and innovation. This paper investigates effects of using digital avatar robots in virtual meeting environment, specifically, focusing on the perception of social presence and co-presence between workers and their managers. Our experiment results showed that majority of participants felt an improvement in social presence, co-presence and overall virtual meeting experience while using digital avatar for their meetings, especially to those who has a meeting with less familiar persons or persons from the higher corporate hierarchy.

KW - Co-presence

KW - Cooperation

KW - Digital robot avatars

KW - Remote work

KW - Social presence

KW - Video conference tools

KW - Co-presence

KW - Cooperation

KW - Digital robot avatars

KW - Remote work

KW - Social presence

KW - Video conference tools

U2 - 10.1007/978-3-031-20218-6_6

DO - 10.1007/978-3-031-20218-6_6

M3 - Article in proceedings

AN - SCOPUS:85142621866

SN - 9783031202179

T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

SP - 83

EP - 97

BT - Collaboration Technologies and Social Computing - 28th International Conference, CollabTech 2022, Proceedings

A2 - Wong, Lung-Hsiang

A2 - Hayashi, Yugo

A2 - Collazos, Cesar A.

A2 - Alvarez, Claudio

A2 - Zurita, Gustavo

A2 - Baloian, Nelson

PB - Springer Science and Business Media Deutschland GmbH

T2 - 28th International Conference on Collaboration Technologies and Social Computing, CollabTech 2022

Y2 - 8 November 2022 through 11 November 2022

ER -

Yasuoka M, Zivko M, Ishiguro H, Yoshikawa Y, Sakai K. Effects of Digital Avatar on Perceived Social Presence and Co-presence in Business Meetings Between the Managers and Their Co-workers. In Wong LH, Hayashi Y, Collazos CA, Alvarez C, Zurita G, Baloian N, editors, Collaboration Technologies and Social Computing - 28th International Conference, CollabTech 2022, Proceedings. Springer Science and Business Media Deutschland GmbH. 2022. p. 83-97. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), Vol. 13632 LNCS). doi: 10.1007/978-3-031-20218-6_6