Effects-Driven Participatory Design: Learning from Sampling Interruptions

Research output: Chapter in Book/Report/Conference proceedingBook chapter

Abstract

Participatory design (PD) can play an important role in obtaining benefits from healthcare information technologies, but we contend that to fulfil this role PD must incorporate feedback from real use of the technologies. In this paper we describe an effects-driven PD approach that revolves around a sustained focus on pursued effects and uses the experience sampling method (ESM) to collect real-use feedback. To illustrate the use of the method we analyze a case that involves the organizational implementation of electronic whiteboards at a Danish hospital to support the clinicians' intra- and interdepartmental coordination. The hospital aimed to reduce the number of phone calls involved in coordinating work because many phone calls were seen as unnecessary interruptions. To learn about the interruptions we introduced an app for capturing quantitative data and qualitative feedback about the phone calls. The investigation showed that the electronic whiteboards had little potential for reducing the number of phone calls at the operating ward. The combination of quantitative data and qualitative feedback worked both as a basis for aligning assumptions to data and showed ESM as an instrument for triggering in-situ reflection. The participant-driven design and redesign of the way data were captured by means of ESM is a central contribution to the understanding of how to conduct effects-driven PD.
Participatory design (PD) can play an important role in obtaining benefits from healthcare information technologies, but we contend that to fulfil this role PD must incorporate feedback from real use of the technologies. In this paper we describe an effects-driven PD approach that revolves around a sustained focus on pursued effects and uses the experience sampling method (ESM) to collect real-use feedback. To illustrate the use of the method we analyze a case that involves the organizational implementation of electronic whiteboards at a Danish hospital to support the clinicians' intra- and interdepartmental coordination. The hospital aimed to reduce the number of phone calls involved in coordinating work because many phone calls were seen as unnecessary interruptions. To learn about the interruptions we introduced an app for capturing quantitative data and qualitative feedback about the phone calls. The investigation showed that the electronic whiteboards had little potential for reducing the number of phone calls at the operating ward. The combination of quantitative data and qualitative feedback worked both as a basis for aligning assumptions to data and showed ESM as an instrument for triggering in-situ reflection. The participant-driven design and redesign of the way data were captured by means of ESM is a central contribution to the understanding of how to conduct effects-driven PD.
LanguageEnglish
Title of host publicationParticipatory Design & Health Information Technology
EditorsAnne Marie Kanstrup, Ann Bygholm, Pernille Bertelsen, Christian Nøhr
Number of pages11
Volume233
PublisherIOS Press
Date31 Jan 2017
Pages113-127
Chapter8
ISBN (Print)978-1-61499-739-9
ISBN (Electronic)978-1-61499-740-5
DOIs
StatePublished - 31 Jan 2017
SeriesStudies in Health Technology and Informatics
Volume233
ISSN0926-9630

Cite this

Brandrup, M., Østergaard, K. L., Hertzum, M., Karasti, T. H., & Simonsen, J. (2017). Effects-Driven Participatory Design: Learning from Sampling Interruptions. In A. M. Kanstrup, A. Bygholm, P. Bertelsen, & C. Nøhr (Eds.), Participatory Design & Health Information Technology (Vol. 233, pp. 113-127). IOS Press. Studies in Health Technology and Informatics, Vol.. 233, DOI: 10.3233/978-1-61499-740-5-113
Brandrup, Morten ; Østergaard, Kija Lin ; Hertzum, Morten ; Karasti, Teija Helena ; Simonsen, Jesper. / Effects-Driven Participatory Design : Learning from Sampling Interruptions. Participatory Design & Health Information Technology. editor / Anne Marie Kanstrup ; Ann Bygholm ; Pernille Bertelsen ; Christian Nøhr. Vol. 233 IOS Press, 2017. pp. 113-127 (Studies in Health Technology and Informatics, Vol. 233).
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Brandrup, M, Østergaard, KL, Hertzum, M, Karasti, TH & Simonsen, J 2017, Effects-Driven Participatory Design: Learning from Sampling Interruptions. in AM Kanstrup, A Bygholm, P Bertelsen & C Nøhr (eds), Participatory Design & Health Information Technology. vol. 233, IOS Press, Studies in Health Technology and Informatics, vol. 233, pp. 113-127. DOI: 10.3233/978-1-61499-740-5-113

Effects-Driven Participatory Design : Learning from Sampling Interruptions. / Brandrup, Morten; Østergaard, Kija Lin; Hertzum, Morten; Karasti, Teija Helena; Simonsen, Jesper.

Participatory Design & Health Information Technology. ed. / Anne Marie Kanstrup; Ann Bygholm; Pernille Bertelsen; Christian Nøhr. Vol. 233 IOS Press, 2017. p. 113-127.

Research output: Chapter in Book/Report/Conference proceedingBook chapter

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AB - Participatory design (PD) can play an important role in obtaining benefits from healthcare information technologies, but we contend that to fulfil this role PD must incorporate feedback from real use of the technologies. In this paper we describe an effects-driven PD approach that revolves around a sustained focus on pursued effects and uses the experience sampling method (ESM) to collect real-use feedback. To illustrate the use of the method we analyze a case that involves the organizational implementation of electronic whiteboards at a Danish hospital to support the clinicians' intra- and interdepartmental coordination. The hospital aimed to reduce the number of phone calls involved in coordinating work because many phone calls were seen as unnecessary interruptions. To learn about the interruptions we introduced an app for capturing quantitative data and qualitative feedback about the phone calls. The investigation showed that the electronic whiteboards had little potential for reducing the number of phone calls at the operating ward. The combination of quantitative data and qualitative feedback worked both as a basis for aligning assumptions to data and showed ESM as an instrument for triggering in-situ reflection. The participant-driven design and redesign of the way data were captured by means of ESM is a central contribution to the understanding of how to conduct effects-driven PD.

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BT - Participatory Design & Health Information Technology

PB - IOS Press

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Brandrup M, Østergaard KL, Hertzum M, Karasti TH, Simonsen J. Effects-Driven Participatory Design: Learning from Sampling Interruptions. In Kanstrup AM, Bygholm A, Bertelsen P, Nøhr C, editors, Participatory Design & Health Information Technology. Vol. 233. IOS Press. 2017. p. 113-127. (Studies in Health Technology and Informatics, Vol. 233). Available from, DOI: 10.3233/978-1-61499-740-5-113