Do Usability Professionals Think about User Experience in the Same Way as Users and Developers Do?

Torkil Clemmensen, Morten Hertzum, Jiaoyan Yang, Yanan Chen

    Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review


    In this paper, we study how usability professionals’ thinking about system use relates to that of system developers and end users. We conducted 72 repertory-grid interviews to capture how usability professionals, developers, and users describe their system use. The participants in each stakeholder group were from China, Denmark, and India. Our results indicate that usability professionals focus on emotion-related aspects of system use, while users focus more on context in terms of utility and degree of usage. There are no interactions between stakeholder group and nationality, although both stakeholder group and nationality independently influence how participants think about usability and user experience. We recommend that to understand users’ concerns, researchers should study context more.
    Original languageEnglish
    Title of host publicationINTERACT 2013 : Proceedings of the IFIP TC 13 International Conference on Human-Computer Interaction
    EditorsPaula Kotzé, Gary Marsden, Gitte Lindgaard, J. Wesson, M. Winckler
    Number of pages18
    VolumeLNCS 8118
    Place of PublicationBerlin
    Publication date2013
    ISBN (Print)978-3-642-40479-5
    Publication statusPublished - 2013

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