Digital Organizational Resilience: A History of Denmark as a Most Digitalized Country

Benedicte Fleron*, Jan Pries-Heje, Richard Baskerville

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review


The purpose of this paper is to demonstrate how digital organizational resilience was a key to digital transformation success in the public sector of Denmark. Using a historical research method, we analyze the IS history from 1998-2019 at all three levels of the public sector in Denmark. This study finds historical events about barriers and hindrances and shows how resilience enabled continuity in the transformation. We find a pattern of three elements in the history of what constitutes digital organizational resilience in e-government: digitalization strategy, collaboration across the public sector, and the ability to learn from overcoming barriers and hindrances. Digital resilience has previously been studied in the context of individual learning and cyber security. This pattern is a promising basis for understanding and achieving resilience in a transformative digitalization strategy in the public sector.
Original languageEnglish
Title of host publicationProceedings of the 54th Annual Hawaii International Conference on System Sciences, HICSS 2021
EditorsTung X Bui
Number of pages10
Place of PublicationHawaii
Publication date8 Jan 2021
ISBN (Print)9780998133140
ISBN (Electronic)9780998133140
Publication statusPublished - 8 Jan 2021
Event54th Hawaii International Conference on System Sciences - University of Hawaii at Manoa, Honolulu, United States
Duration: 4 Jan 20218 Jan 2021


Conference54th Hawaii International Conference on System Sciences
LocationUniversity of Hawaii at Manoa
Country/TerritoryUnited States
Internet address
SeriesProceedings of the Annual Hawaii International Conference on System Sciences


  • Policies and Strategies for Digital Government
  • Digital organisational resilience
  • Egovernment
  • Is history
  • Strategy

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