Development of a Tool to Support the Sustainable Management of Urban Living Labs as Platforms for Co-Creation

This study focuses on living labs as ‘platforms for co-creation (i.e., platform-level living labs)’, in which multiple co-creation projects on diverse social issues are promoted through mutual interaction. The long-term operation of such a platform-level living lab is important for achieving social innovation and transformation through the living lab approach; however, methods and tools to support its sustainable management and operation have not been developed. Therefore, this study aims to identify key elements and develop a tool for the sustainable operation and management of platform-level living labs. It undertakes a qualitative analysis of data collected from in-depth interviews conducted with experts who have organised actual cases of long-term practising platform-level living labs in Japan. We also conduct a case-based application of the developed canvas tool and find that it enables us to consider various perspectives that are important when setting up and managing a platform-level living lab. This study also provides a ‘first step’ for further discussions on a methodology for the integrated use of multi-level canvases in the sustainable management of platform-level living labs.