The Ambivalent Relations between Bureaucracy and Public Innovation: The case of the Successful Failure of Dial Police

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Building on a growing body of literature on public innovation and the rediscovery of bureaucracy, this article explores the relations between innovation and bureaucracy. A framework for studying innovation in a bureaucratic context is developed and its relevance assessed through a case study of the successful implementation but failed diffusion of an innovation project. The case study demonstrates how a bureaucratic context represents not only barriers to innovation but also a number of complex drivers. The outline of these ambivalent relations is used to tease out the Janus face of the new spirit of innovation in public administration.
Translated title of the contributionDe Ambivalente relationer mellem bureaukrati og offentlig innovation: : TRYK Politi en succesfuld fiasko
Original languageEnglish
JournalInternational Journal of Public Administration
Issue number2
Pages (from-to)92-103
Publication statusPublished - 2015


  • Bureaucracy
  • Public Innovation
  • Police
  • Innovation

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