Coping with cultural and maturity inequality in offshore outsourcing: Is minimizing interaction the solution?

Morten Hertzum, Jan Pries-Heje

    Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

    Abstract

    Many companies consider and undertake outsourcing of their software-development activities. Often information systems development is outsourced to vendors in different cultures or with a different level of software-process maturity. Recommendations for managing such outsourcing arrangements typically involve that client and vendor should increase interaction, learn more about the culture of the other part, communicate more, form partnerships, and the like. We have studied a client that did the opposite with a successful outcome. Based on a case study we lay out the story of how interaction between client and vendor on purpose was minimized. What mechanisms were used? What worked and what did not? We conclude that minimizing interaction can be a viable strategy to follow when clients face large cultural and maturity inequality in offshoring their software-development activities
    Original languageEnglish
    Title of host publicationInformation systems in a globalising world: Challenges, ethics and practices : Proceedings of the 17th European Conference on Information Systems
    EditorsS. Newell, E. Whitley, N. Pouloudi, J. Wareham, L. Mathiassen
    Number of pages12
    Publication date2009
    Pages923-934
    ISBN (Print)978-88-6129-391-5
    Publication statusPublished - 2009
    EventECIS 2009: The 17th European Conference on Information Systems - Verona, Italy
    Duration: 8 Jun 200910 Jun 2009
    Conference number: 17

    Conference

    ConferenceECIS 2009: The 17th European Conference on Information Systems
    Number17
    Country/TerritoryItaly
    CityVerona
    Period08/06/200910/06/2009

    Keywords

    • Offshore outsourcing
    • Culture
    • Maturity
    • Minimal-interaction strategy
    • Extra costs

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