Coordinating Work with Groupware: The Challenge of Integrating Protocol and Artefact

Jens Kaaber Pors, Jesper Simonsen

    Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

    Abstract

    One important goal of employing groupware is to make possible complex collaboration between geographically distributed groups. This requires a dual transformation of both technology and work practice. The challenge is to re­duce the complexity of the coordination work by successfully inte­grating the protocol stipulating the collaboration and the ar­te­fact, in form of the groupware application, mediating the col­laboration. This paper analyses a generic groupware application that was deployed in a large financial organisation in order to support working groups distributed throughout four countries. Using the CSCW frame­work of coordination mechanisms, we have elicited six general factors influencing the integration of the groupware application in two situations.
    Original languageEnglish
    Title of host publicationOrganizational Information Systems in the Context of Globalization
    EditorsM. Korpela, R. Montealegre, A. Poulymenakou
    Number of pages16
    PublisherKluwer Academic Publishers
    Publication date2003
    Pages53-68
    ISBN (Print)1-4020-7488-3
    Publication statusPublished - 2003
    Event[IFIP TC8 & TC9/WG8.2 & WG9.4: Working Conference on Information Systems Perspectives and Challenges in the Context of Globalization - Athens, Greece
    Duration: 15 Jun 200317 Jun 2003

    Conference

    Conference[IFIP TC8 & TC9/WG8.2 & WG9.4: Working Conference on Information Systems Perspectives and Challenges in the Context of Globalization
    Country/TerritoryGreece
    CityAthens
    Period15/06/200317/06/2003

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