@inproceedings{709890ac9295459fa4c43dac32c547ea,
title = "Configuring Secretarial Workflows in the Epic EHR Suite",
abstract = "The primary goal of large-scale electronic health record (EHR) suites is to meet the needs of a broad range of users in healthcare institutions. EHR suites are extensively configurable, which makes it possible to tailor them to diverse professional practices and users. However, while users such as physicians and nurses may have clearly defined responsibilities, clerical personnel (i.e. secretaries) conduct “in-between” or invisible work that is not as easily defined. Therefore, it may be more difficult to tailor EHR suites to their needs. Moreover, because secretaries are quite low in the hospital hierarchy, it is difficult for them to obtain satisfactory solutions. In this paper, we explore the challenges of configuring the EHR suite for secretary workflows in the Health Platform program in central Norway.",
keywords = "EHR Suite, Epic, secretaries, articulation work, Invisible work, EHR Suite, Epic, Secretaries, articulation work, Invisible work",
author = "Gunnar Ellingsen and Morten Hertzum and Anthun, {Kirsti S.} and Line Melby",
year = "2023",
month = jun,
day = "22",
doi = "10.3233/SHTI230367",
language = "English",
volume = "304",
series = "Studies in Health Technology and Informatics",
publisher = "IOS Press",
number = "Context Sensitive Health Informatics and the Pandemic Boost",
pages = "47--51",
editor = "A. Bamgboje-Ayodele",
booktitle = "Context Sensitive Health Informatics and the Pandemic Boost",
}