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Public administrations are investing in the digital transformation of their citizen-oriented services and internal administrative processes. They are using co-production approaches and include different types of stakeholders into these transformative processes to increase service quality and generate public value. In this study, we investigate how these co-production approaches are implemented in both digital strategy formulation and implementation in Denmark. We identify four different types of public value: citizen, economic, administrative and societal public value.
Bibliographical noteFunding Information:
This project has received funding from the European Union’s Horizon 2020 research and innovation programme under grant agreement No 770356 .
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