Projects per year
Abstract
Artificial intelligence and complementary technologies enable the optimization of increasingly complex processes (Haenlein, and Kaplan, 2019). Based on the analysis conducted by Tricot (2021) for the OECD, the financial and insurance services industry is the third largest sector for artificial intelligence investments in the European Union, representing 16% of the total expenditures. Claims management has also been changing and, by automating claims, insurance firms aim to limit errors, better detect fraud and maximize profit while assisting customers (Dhieb et al., 2020). Given this background, the research question investigated in this paper is: What drives adoption of Artificial Intelligence in the claim handling process in the Danish insurance industry? How is the value generated by such adoption perceived by the insurance companies?
Original language | English |
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Publication date | 2022 |
Publication status | Published - 2022 |
Event | 32nd RESER International Conference - Gustave Eiffel University & GPS, Paris, France Duration: 8 Dec 2022 → 10 Dec 2022 |
Conference
Conference | 32nd RESER International Conference |
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Location | Gustave Eiffel University & GPS |
Country/Territory | France |
City | Paris |
Period | 08/12/2022 → 10/12/2022 |
Keywords
- Artificial Intelligence
- Insurance Industry
- Services
- Claim Handling Process
Projects
- 1 Finished
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Interorganizational Network on Artificial Intelligence in Services
Scupola, A. (Project manager), Fuglsang, L. (Project participant), Sundbo, J. (Project participant), Scheuer, J. D. (Project participant), Henten, A. (Project participant), Kirchner, K. (Project participant), Edwards, K. (Project participant), Bevort, F. (Project participant) & Plougmann, P. (Project participant)
01/09/2021 → 31/08/2024
Project: Research
Activities
- 1 Lecture and oral contribution
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Artificial Intelligence in the claim handling processes in the Danish insurance industry: drivers and experienced value
Scupola, A. (Speaker)
8 Dec 2022 → 10 Dec 2022Activity: Talk or presentation › Lecture and oral contribution