A pragmatic approach to IS development and Socio-Technical evaluation

Sabine Madsen, Richard Vidgen

Research output: Contribution to conferencePaperResearch

Abstract

This paper provides an action research account of why and how UML use cases and socio-technical analysis were combined and used to support the development of an information system, using Multiview/WISDM as the framework of ideas. Significant learning points from, and the motivation for, the research is that a focus on task satisfaction and socio-technical evaluation, rather than on the broader concept of job satisfaction and a full, traditional socio-technical analysis, was more acceptable in practice as it related more clearly to the IS domain. The paper presents a socio-technical evaluation (STE) process, reflects on its application to a particular web-based project, and makes recommendations for its use in future ISD projects. The STE process consists of a task satisfaction survey (TSS), which draws on use cases as a template for investigating users' perceptions of task efficiency, effectiveness, and enjoyment, supported by qualitative interviews in order to systematically identify, verify, and discuss the users' problems and improvement proposals before and after IT implementation. The use cases constitute the context-specific, development-oriented link between the work system, systems development, and the STE process, which in turn helps ensure that the main goal of supporting and improving the work system through continuous development and deployment of an IT system is kept in mind.
Original languageEnglish
Publication date2009
Number of pages12
Publication statusPublished - 2009
EventEuropean Conference of Information Systems (ECIS) - Verona, Italy
Duration: 8 Jun 200910 Jun 2009
Conference number: 17

Conference

ConferenceEuropean Conference of Information Systems (ECIS)
Number17
CountryItaly
CityVerona
Period08/06/200910/06/2009

Cite this

Madsen, S., & Vidgen, R. (2009). A pragmatic approach to IS development and Socio-Technical evaluation. Paper presented at European Conference of Information Systems (ECIS), Verona, Italy.
Madsen, Sabine ; Vidgen, Richard. / A pragmatic approach to IS development and Socio-Technical evaluation. Paper presented at European Conference of Information Systems (ECIS), Verona, Italy.12 p.
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Madsen, S & Vidgen, R 2009, 'A pragmatic approach to IS development and Socio-Technical evaluation' Paper presented at, Verona, Italy, 08/06/2009 - 10/06/2009, .

A pragmatic approach to IS development and Socio-Technical evaluation. / Madsen, Sabine; Vidgen, Richard.

2009. Paper presented at European Conference of Information Systems (ECIS), Verona, Italy.

Research output: Contribution to conferencePaperResearch

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AB - This paper provides an action research account of why and how UML use cases and socio-technical analysis were combined and used to support the development of an information system, using Multiview/WISDM as the framework of ideas. Significant learning points from, and the motivation for, the research is that a focus on task satisfaction and socio-technical evaluation, rather than on the broader concept of job satisfaction and a full, traditional socio-technical analysis, was more acceptable in practice as it related more clearly to the IS domain. The paper presents a socio-technical evaluation (STE) process, reflects on its application to a particular web-based project, and makes recommendations for its use in future ISD projects. The STE process consists of a task satisfaction survey (TSS), which draws on use cases as a template for investigating users' perceptions of task efficiency, effectiveness, and enjoyment, supported by qualitative interviews in order to systematically identify, verify, and discuss the users' problems and improvement proposals before and after IT implementation. The use cases constitute the context-specific, development-oriented link between the work system, systems development, and the STE process, which in turn helps ensure that the main goal of supporting and improving the work system through continuous development and deployment of an IT system is kept in mind.

M3 - Paper

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Madsen S, Vidgen R. A pragmatic approach to IS development and Socio-Technical evaluation. 2009. Paper presented at European Conference of Information Systems (ECIS), Verona, Italy.