Abstract
This paper presents the results of a literature review of artificial intelligence in the non-life insurance industry to provide a picture of the use and impact of Artifi-cial Intelligence technologies in this industry. To do this the study conducts a litera-ture search and review of publications about the subject (Grant and Booth, 2009). Five generic themes emerged from the analyzes of the articles collected: the overall theme of artificial intelligence in the insurance industry, artificial intelligence in claims management, insurance and process automation systems, claim analysis and artificial intelligence, impact of artificial intelligence in the insurance industry.
| Original language | English |
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| Publication date | 2023 |
| Publication status | Published - 2023 |
| Event | 20th conference of the Italian Chapter of AIS - University of Turin, Turin, Italy Duration: 13 Oct 2023 → 14 Oct 2023 Conference number: XX |
Conference
| Conference | 20th conference of the Italian Chapter of AIS |
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| Number | XX |
| Location | University of Turin |
| Country/Territory | Italy |
| City | Turin |
| Period | 13/10/2023 → 14/10/2023 |