A cross-cultural study of how usability professionals experience the usability of everyday systems

Yun Jiang, Xianghong Sun, Huiyang Li, Pradeep Yammiyavar, Jyoti Kumar, Morten Hertzum, Kasper Anders Søren Hornbæk, Qingxin Shi, Torkil Clemmensen

    Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

    Abstract

    Culture influences many aspects of the design and use of computer systems; understanding better this influence on their own thinking may benefit usability professionals who do cross-cultural usability work. Using Kelly's notion of personal constructs, we focus on one mediator of culture: how individuals interpret the world in terms of their own set of constructs. We conducted 24 repertory-grid interviews with Chinese, Danish, and Indian usability professionals about their experience with systems they use often. The results show that while fun seems important to all the usability professionals in the study, their understanding of fun systems differs across cultural backgrounds. Also, easy-to-use and useful systems are perceived as being similar or different depending on the usability professional's cultural background. Most other cross-cultural differences relate to categories of construct not included in conventional usability definitions.
    Original languageEnglish
    Title of host publicationIEA2009 : Proceedings of the 17th World Congress on Ergonomics
    EditorsXianghong Sun, Yan Ge
    Number of pages6
    PublisherInternational Ergonomics Association
    Publication date2009
    Publication statusPublished - 2009
    EventIEA2009 - Beijing, China
    Duration: 9 Aug 200914 Aug 2009
    Conference number: 17

    Conference

    ConferenceIEA2009
    Number17
    CountryChina
    CityBeijing
    Period09/08/200914/08/2009

    Keywords

    • Cultural Usability
    • Repertory-grid Technique
    • Usability

    Cite this

    Jiang, Y., Sun, X., Li, H., Yammiyavar, P., Kumar, J., Hertzum, M., ... Clemmensen, T. (2009). A cross-cultural study of how usability professionals experience the usability of everyday systems. In X. Sun, & Y. Ge (Eds.), IEA2009: Proceedings of the 17th World Congress on Ergonomics International Ergonomics Association.
    Jiang, Yun ; Sun, Xianghong ; Li, Huiyang ; Yammiyavar, Pradeep ; Kumar, Jyoti ; Hertzum, Morten ; Hornbæk, Kasper Anders Søren ; Shi, Qingxin ; Clemmensen, Torkil. / A cross-cultural study of how usability professionals experience the usability of everyday systems. IEA2009: Proceedings of the 17th World Congress on Ergonomics. editor / Xianghong Sun ; Yan Ge. International Ergonomics Association, 2009.
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    title = "A cross-cultural study of how usability professionals experience the usability of everyday systems",
    abstract = "Culture influences many aspects of the design and use of computer systems; understanding better this influence on their own thinking may benefit usability professionals who do cross-cultural usability work. Using Kelly's notion of personal constructs, we focus on one mediator of culture: how individuals interpret the world in terms of their own set of constructs. We conducted 24 repertory-grid interviews with Chinese, Danish, and Indian usability professionals about their experience with systems they use often. The results show that while fun seems important to all the usability professionals in the study, their understanding of fun systems differs across cultural backgrounds. Also, easy-to-use and useful systems are perceived as being similar or different depending on the usability professional's cultural background. Most other cross-cultural differences relate to categories of construct not included in conventional usability definitions.",
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    Jiang, Y, Sun, X, Li, H, Yammiyavar, P, Kumar, J, Hertzum, M, Hornbæk, KAS, Shi, Q & Clemmensen, T 2009, A cross-cultural study of how usability professionals experience the usability of everyday systems. in X Sun & Y Ge (eds), IEA2009: Proceedings of the 17th World Congress on Ergonomics. International Ergonomics Association, Beijing, China, 09/08/2009.

    A cross-cultural study of how usability professionals experience the usability of everyday systems. / Jiang, Yun; Sun, Xianghong; Li, Huiyang; Yammiyavar, Pradeep; Kumar, Jyoti; Hertzum, Morten; Hornbæk, Kasper Anders Søren; Shi, Qingxin; Clemmensen, Torkil.

    IEA2009: Proceedings of the 17th World Congress on Ergonomics. ed. / Xianghong Sun; Yan Ge. International Ergonomics Association, 2009.

    Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

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    AU - Clemmensen, Torkil

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    AB - Culture influences many aspects of the design and use of computer systems; understanding better this influence on their own thinking may benefit usability professionals who do cross-cultural usability work. Using Kelly's notion of personal constructs, we focus on one mediator of culture: how individuals interpret the world in terms of their own set of constructs. We conducted 24 repertory-grid interviews with Chinese, Danish, and Indian usability professionals about their experience with systems they use often. The results show that while fun seems important to all the usability professionals in the study, their understanding of fun systems differs across cultural backgrounds. Also, easy-to-use and useful systems are perceived as being similar or different depending on the usability professional's cultural background. Most other cross-cultural differences relate to categories of construct not included in conventional usability definitions.

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    KW - Repertory-grid Technique

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    Jiang Y, Sun X, Li H, Yammiyavar P, Kumar J, Hertzum M et al. A cross-cultural study of how usability professionals experience the usability of everyday systems. In Sun X, Ge Y, editors, IEA2009: Proceedings of the 17th World Congress on Ergonomics. International Ergonomics Association. 2009