A comparison of PSM and non-PSM supported workshops: the creation and use of models

Isabella Lami, Elena Tavella

Research output: Contribution to conferenceConference abstract for conferenceResearch


Applications of PSMs are extensively reported in the literature, however, their evaluation remains challenging. Moreover, scholars’ disagreement on how to evaluate and compare PSMs constrains research that seeks to show whether certain PSMs are more useful than others and better than doing nothing. Drawing on scholars’ suggestion to evaluate PSMs through a link between action, outcomes and context, we address this gap by adopting an exploratory, experimental research design to evaluate and compare three workshops supported by the use of (i) SCA, (ii) SSM and (iii) a non-PSM supported approach and report on the findings of a quantitative and qualitative analysis. These workshops were carried out with MSc students competent in the area of urban transformation. To evaluate the outcomes of the workshops we collected data in four ways: (i) questionnaires, (ii) video- and audio-records of the workshops, (iii) pictures of the workshop outcomes, and (iv) video- and audio-records of and notes taken during the reflective workshop and presentations made by the students. We placed the creation and use of models at the center of our analysis, which shows variation in the quality and usefulness of the three approaches depending on the issues at hand, the facilitation type and the outputs.
Original languageEnglish
Publication date2017
Number of pages1
Publication statusPublished - 2017
Externally publishedYes
Event21st Conference of the International Federation of Operational Research Societies - Hilton Quebec, Quebec City, Canada
Duration: 17 Jul 201721 Jul 2017
Conference number: 21


Conference21st Conference of the International Federation of Operational Research Societies
LocationHilton Quebec
CityQuebec City
Internet address


  • Behavioural Operational Research
  • Strategic Planning and Management

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