サービス創造における参加型のユーザ調査とニーズの抽出: ICTデザインゲームを題材として

Translated title of the contribution: Participatory User Observation and Needs Extraction in Service Design: A Case Study in ICT Design Game

Mika Yasuoka, Takehiko Ohno, Momoko Nakatani

Research output: Contribution to journalJournal articlepeer-review

Abstract

Service design process requires deep understanding of the users. However, we some- times have no time and resources to conduct user research at the beginning of service design. In this paper, we propose the rapid user research in combination with ICT service design, which is a partic- ipatory design process proposed by the authors. We conducted two case studies and confirmed the effectiveness of the proposed method. Even though the proposed method still has some limitations, we believe it makes us possible to design the new services in the participatory design approach with the limited cost of user research.
Keywords
Translated title of the contributionParticipatory User Observation and Needs Extraction in Service Design: A Case Study in ICT Design Game
Original languageJapanese
JournalIEICE Technical Report
Volume114
Issue number68
Pages (from-to)171-176
Number of pages6
ISSN2432-6380
Publication statusPublished - 2014

Keywords

  • Service design
  • participatory design
  • ICT design game
  • user research
  • user centred design
  • design thinking

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