The High Reliability Service Organization

PhD project funded by the Department of Social Sciences and Business (ISE) of Roskilde University, to investigate the effect of growing market transparency on service organizations. Digitalization anhas led to an increased market transparency across much of the service sector. This project examines how this transparency is transforming the way service sector companies organize themselves. Are we seeing the emergence of what we tentatively term the high reliability service organization (HRSO)? We hope to provide suggestions for further research that could open a new path for studying the emerging phenomenon of organizing for high reliability in the service sector.