• Universitetsvej 1, 44.2

    DK-4000 Roskilde


Personal profile


Academic positions

2022-           Professor of Digital Technologies and Welfare, Roskilde University

2014-2022   Professor of Information Science, University of Copenhagen

2003-2014   Associate Professor in Computer Science and Informatics, Roskilde University

2002             Academic Visitor, Dept. Computer & Information Sciences, Univ Strathclyde, Glasgow, UK (1 month)

1998-2002   Senior Scientist at Centre for Human-Machine Interaction, Risø National Laboratory

1998             Post Doc at Interaction Design Centre, University   of Limerick, Ireland (6 months)

1997-98       Assistant Professor at Department of Computer Science, University of Copenhagen



1992-94       Ph.D. in Computer Science, University of Copenhagen

1985-91       M.Sc. (cand. scient.) in Computer Science, University of Copenhagen

1986-88       Minor (exam. art.) in Cultural Sociology, University of Copenhagen

1985-88       1½ years of Mathematics studies, University of Copenhagen


Journal editorial boards

Editorial board of International Journal of Human-Computer Interaction (2020-)

Editorial board of Information Research (2020-)

Editorial board of International Journal of Medical Informatics (2013-)

Editorial board of Journal of Usability Studies (2012-)


Conference program committees (recent)

CHIIR Conference on Human Information Interaction and Retrieval (2018, 2019, 2020, 2021, 2022)

ECSCW European Conference on Computer-Supported Cooperative Work (2017, 2018)

GROUP Conference on Supporting Group Work (2014, 2016)

InfraHealth Workshop on Infrastructures in Healthcare (2011, 2013, 2015)

PDC Conference on Participatory Design (2012, 2014)



Best Poster Award at ISIC2018 for the paper “Information seeking by service designers: Consulting peers versus documenting designs” (Lin & Hertzum, 2018)

Steve Howard Award at OZCHI2014 for the paper “User participation in pilot implementation: Porters and nurses coordinating patient transports” (Torkilsheyggi and Hertzum, 2014)

Honorable Mention Award at CHI2009 for the paper “Non-universal usability? A survey of how usability is understood by Chinese and Danish users” (Frandsen-Thorlacius et al., 2009)

Best Paper Award for the year 2008, received from the International Medical Informatics Association (IMIA) for the paper “Positive effects of electronic patient records on three clinical activities” (Hertzum and Simonsen, 2008)



  • Computer science, IT
  • Human-computer interaction
  • Uscomputer supported cooperative work
  • Information seeking
  • Participatory design
  • Healthcare IT
  • Information Systems Development

Publication network

Recent external collaboration on country/territory level. Dive into details by clicking on the dots or