• Universitetsvej 1, 25.3

    DK-4000 Roskilde

    Denmark

19962019
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Personal profile

Research

Professor Jan Mattsson has the chair in business administration at Roskilde university since May 1996. He has held several professorships and visiting professorships in New Zealand, Australia and Scandinavia. He received a Doctorate (Dr. Econ.) in Business Administration at Gothenburg University, Sweden, in 1982 and was promoted there to Associate Professor in 1985. Professor Mattsson is currently active in services marketing, service innovation and international marketing research. He has authored more than a hundred scholarly publications, some of which are posted on this site. He serves on many editorial boards of international journals in marketing and services and was Head of the PhD program: Business and Management at Roskilde university during the period 2008-2010. He takes part in, and directs,  international research projects funded by national research councils, such as the Swedish Research Council, and is a member of the Research Group: Management and Organisation.

Publication network Recent external collaboration on country level. Dive into details by clicking on the dots.

Research Output 1996 2019

Is it easier to believe than to disbelieve? An examination of consumers’ reactions to unsubstantiated marketing claims about ecological products

Mattsson, J. & Söderlund, M., 2019, (Submitted).

Research output: Contribution to conferenceConference abstract for conferenceResearchpeer-review

Patron Sentiment of Employee-Customer Interaction: Exploring Hotel Customer Reviews through Machine Learning

Mattsson, J., Sørensen, F., Barnes, S. & Rutter, R., 2019.

Research output: Contribution to conferenceConference abstract for conferenceResearchpeer-review

The Mediating Effect of Experiential Value on Tourist Outcomes from Encounter-Based Experiences

Barnes, S., Mattsson, J., Sørensen, F. & Jensen, J. F., 27 Mar 2019, In : Journal of Travel Research. p. 1-14 14 p.

Research output: Contribution to journalJournal articleResearchpeer-review

Thinking about service encounters boosts talking about them: An examination of antecedents to word-of-mouth in a service encounter context

Mattsson, J. & Söderlund, M., 25 Mar 2019, In : Journal of Consumer Marketing.

Research output: Contribution to journalJournal articleResearchpeer-review

“This product is ecological!”: An examination of consumers’ reactions to unsubstantiated marketing claims

Mattsson, J. & Söderlund, M., 13 Feb 2019, (Accepted/In press).

Research output: Contribution to conferencePaperResearchpeer-review

Projects 2013 2017

Dont't Buy, Share! Social E-commerce as a Growth Barrier

Mattsson, J. & Barnes, S.

01/07/201430/06/2017

Project: Research

Design of Feedback-based E-decisions

Holzweber, M., Mattsson, J. & Pries-Heje, J.

01/02/201331/01/2014

Project: Research

Activities 1995 2018

NICE LIVE THE FESTIVAL

Jan Mattsson (Participant)
25 Oct 2018

Activity: Participating in or organising an eventOrganisation and participation in conference

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Deakin University

Jan Mattsson (Visiting researcher)
1 Dec 201831 Dec 2018

Activity: Visiting an external institutionVisiting an external academic institution

Maastricht University (External organisation)

Jan Mattsson (Member)
17 Jun 2016

Activity: MembershipMembership in review committee

Edith Cowan University

Jan Mattsson (Visiting researcher)
13 Mar 201531 Dec 2016

Activity: Visiting an external institutionVisiting an external academic institution

Edith Cowan University (External organisation)

Jan Mattsson (Member)
2014 → …

Activity: MembershipMembership in research network

Prizes

Exploring Emotional Expressions in e-Word-of-Mouth from Online Communities

Jan Mattsson (Recipient), Craig Standing (Recipient) & Markus Holzweber (Recipient), 6 Dec 2017

Prize: Prizes, scholarships, distinctions