• Universitetsvej 1, 25.3

    DK-4000 Roskilde


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Personal profile


Professor Jan Mattsson has the chair in business administration at Roskilde university since May 1996. He has held several professorships and visiting professorships in New Zealand, Australia and Scandinavia. He received a Doctorate (Dr. Econ.) in Business Administration at Gothenburg University, Sweden, in 1982 and was promoted there to Associate Professor in 1985. Professor Mattsson is currently active in services marketing, service innovation and international marketing research. He has authored more than a hundred scholarly publications, some of which are posted on this site. He serves on many editorial boards of international journals in marketing and services and was Head of the PhD program: Business and Management at Roskilde university during the period 2008-2010. He takes part in, and directs,  international research projects funded by national research councils, such as the Swedish Research Council, and is a member of the Research Group: Management and Organisation.

Publication network Recent external collaboration on country level. Dive into details by clicking on the dots.

Research Output 1996 2019

Thinking about service encounters boosts talking about them: An examination of antecedents to word-of-mouth in a service encounter context

Mattsson, J. & Söderlund, M., 7 Jan 2019, (Accepted/In press) In : Journal of Consumer Marketing.

Research output: Contribution to journalJournal articleResearchpeer-review

Measuring and Enhancing the Experiential Value of Employee-Tourist Encounters in Tourism Companies

Mattsson, J., Jensen, J. F., Sørensen, F. & Barnes, S., 2018, (Submitted) In : Tourism Management.

Research output: Contribution to journalJournal articleResearchpeer-review

Memoryscape: Transforming Service Experiences into Memories

Mattsson, J. & Mccoll, R., 2018, (Submitted) In : European Journal of Marketing.

Research output: Contribution to journalJournal articleResearchpeer-review

Patron Sentiment of Employee-Customer Interaction: Exploring Hotel Customer Reviews through Machine Learning

Mattsson, J., Sørensen, F., Barnes, S. & Rutter, R., 2018

Research output: Contribution to conferenceConference abstract for conferenceResearchpeer-review

The IPOET matrix: measuring resource integration

Sund, K. J., Barnes, S. & Mattsson, J., 27 Nov 2018, In : International Journal of Organizational Analysis. 26, 5, p. 953-971 19 p.

Research output: Contribution to journalJournal articleResearchpeer-review

Open Access

Projects 2013 2017

Dont't Buy, Share! Social E-commerce as a Growth Barrier

Mattsson, J. & Barnes, S.


Project: Research

Activities 1995 2018


Mattsson, J. (Participant)
25 Oct 2018

Activity: Participating in or organising an eventOrganisation and participation in conference


Deakin University

Mattsson, J. (Visiting researcher)
1 Dec 201831 Dec 2018

Activity: Visiting an external institutionVisiting an external academic institution

Maastricht University (External organisation)

Mattsson, J. (Member)
17 Jun 2016

Activity: MembershipMembership in review committee

Edith Cowan University

Mattsson, J. (Visiting researcher)
13 Mar 201531 Dec 2016

Activity: Visiting an external academic institution

Edith Cowan University (External organisation)

Mattsson, J. (Member)
2014 → …

Activity: MembershipMembership in research network


Exploring Emotional Expressions in e-Word-of-Mouth from Online Communities

Jan Mattsson (Recipient), Craig Standing (Recipient) & Markus Holzweber (Recipient), 6 Dec 2017

Prize: Prizes, scholarships, distinctions