Innovation in services and experiences

Research output

Research output per year 2008 2013 2014 2015 2016 2017 2018 2024

• 91 Journal article
• 88 Book chapter
• 48 Paper
• 33 Conference abstract for conference
• 122 More
  • 22 Article in proceedings
  • 20 Report
  • 13 Book
  • 10 Anthology
  • 9 Contribution to newspaper - Feature article
  • 9 Net publication - Internet publication
  • 8 Encyclopedia chapter
  • 7 Ph.D. thesis
  • 4 Review
  • 3 Report chapter
  • 3 Contribution to newspaper - Comment/debate
  • 3 Contribution to newspaper - Newspaper article
  • 2 Conference abstract in proceedings
  • 2 Comment/debate
  • 2 Letter
  • 1 Doctoral thesis
  • 1 Conference article
  • 1 Editorial
  • 1 Other contribution
  • 1 Working paper

Research output per year

Research output per year

Search results

• 2024

  Artificial intelligence in services: State of the art and future directions

  Scupola, A., Sundbo, J., Fuglsang, L. & Henten, A., 2024, (Accepted/In press) Handbook of Services and Artificial Intelligence. Scupola, A., Sundbo, J., Fuglsang, L. & Henten, A. (eds.). Cheltenham: Edward Elgar Publishing, p. 2-13 12 p.

  Research output: Chapter in Book/Report/Conference proceeding › Book chapter › Research › peer-review

• Comeback tourism: a critical research approach

  Fuglsang, L., 2024, Pandemic Recovery?: Reframing and Rescaling Societal Challenges. Andres, L., Bryson, J. R., Ersoy, A. & Reardon, L. (eds.). Cheltenham: Edward Elgar Publishing, p. 347-357 11 p.

  Research output: Chapter in Book/Report/Conference proceeding › Book chapter › Research › peer-review

• Impact of Artificial Intelligence on the Claim-Handling Process in Insurance Services: Automation, Augmentation, or Both?

  Scupola, A., Abildgaard Holck, V., Auletta , F. & Zwicky Riddersholm, M., 2024, (Accepted/In press) Handbook of Artificial Intelligence in Services. scupola, A., sundbo, J., fuglsang, L. & henten, A. (eds.). Edward Elgar Publishing

  Research output: Chapter in Book/Report/Conference proceeding › Book chapter › Research › peer-review

• Interest regimes as a basis for meaningful tourism and leisure experiences

  Sundbo, J., 12 Jan 2024, Handbook of Experience Science: Tourism, Hospitality, and Leisure. Chen, J. S., Prebensen, N. K. & Uysal, M. S. (eds.). 1 ed. Cheltenham: Edward Elgar Publishing, p. 104-115 12 p.

  Research output: Chapter in Book/Report/Conference proceeding › Book chapter › Research › peer-review

• Turismens distribution og værdikæde

  Jørgensen, M. T., 2024, Turisme: Perspektiver på centrale udfordringer og muligheder. Falk, L. & Fast, M. (eds.). 1 ed. København: Hans Reitzels Forlag, p. 36-54 19 p.

  Research output: Chapter in Book/Report/Conference proceeding › Book chapter › Research › peer-review

• Using artificial intelligence to augment empathetic competences in professional services

  Bévort, F., Sundbo, J. & Fuglsang, L., 2024, (Accepted/In press) Handbook of Artificial Intelligence in Services. Scupola, A., Sundbo, J., Fuglsang, L. & Henten, A. (eds.). Edward Elgar Publishing

  Research output: Chapter in Book/Report/Conference proceeding › Book chapter › Research › peer-review

• 2023

  Chapter 3: Teaching notes

  Scupola, A., 23 Feb 2023, Cases on Digital Entrepreneurship: How Digital Technologies are Transforming the Entrepreneurial Process in Existing Businesses and Start-ups. Iandoli, L. & Gibaldi, C. (eds.). Cheltenham: Edward Elgar Publishing, p. 173-179 7 p. (Elgar cases in entrepreneurship).

  Research output: Chapter in Book/Report/Conference proceeding › Book chapter › Research › peer-review

• How is social innovation emerging in the Danish humanitarian sector?

  Rasmussen, M. A. & Fuglsang, L., 2023, Learning about Social Entrepreneurship and Management in Times of Social Transformation. Langergaard, L. L., Dupret, K. & Eschweiler, J. (eds.). 1 ed. Cham: Springer, p. 111-126 16 p. (Springer Series Ethical Economy: Studies in Economic Ethics and Philosophy , Vol. 66).

  Research output: Chapter in Book/Report/Conference proceeding › Book chapter › Research › peer-review

• Translation: How is stakeholder management implemented ?

  Scheuer, J. D., 2023, Encyclopedia of Stakeholder Management. Rendtorff, J. D. & Bonnafous-Boucher, M. (eds.). 1 ed. Cheltenham: Edward Elgar Publishing, p. 362-367 6 p. (Elgar Encyclopedia in Business and Management).

  Research output: Chapter in Book/Report/Conference proceeding › Book chapter › Communication
• 2022

  History, development and politics of China’s outbound tourism

  Jørgensen, M. T. & Kristensen, A. E., 23 Jun 2022, Chinese Outbound Tourist Behaviour: An International Perspective. Wen, J. & Kozak, M. (eds.). 1 ed. Oxon-UK/New York: Routledge, p. 21-32 12 p. (Routledge Advances in Tourism).

  Research output: Chapter in Book/Report/Conference proceeding › Book chapter › Research › peer-review

• Learning, Co-Construction, and Socio-Technical Systems: Advancing Classic Individual Learning and Contemporary Ventriloquism

  Scheuer, J. D. & Simonsen, J., 1 Jan 2022, Current Practices in Workplace and Organizational Learning: Revisiting the Classics and Advancing Knowledge. Elkjaer, B., Lotz, M. M. & Nickelsen, N. C. M. (eds.). 1 ed. Cham: Springer, p. 83-97 15 p.

  Research output: Chapter in Book/Report/Conference proceeding › Book chapter › Research › peer-review

• Managing Employee Empowerment and Engagement to Foster Service Innovation

  Sundbo, J. & Fuglsang, L., 1 Jan 2022, The Palgrave Handbook of Service Management. Edvardsson, B. & Tronvoll, B. (eds.). 1 ed. Cham: Palgrave Macmillan, p. 595-612 18 p.

  Research output: Chapter in Book/Report/Conference proceeding › Book chapter › Research › peer-review
• 2020

  Bridging public and private innovation patterns

  Fuglsang, L. & Møller, J. K., 1 Jan 2020, Handbook on Hybrid Organisations. Billis, D. & Rochester, C. (eds.). Cheltenham: Edward Elgar Publishing, p. 151-168 18 p.

  Research output: Chapter in Book/Report/Conference proceeding › Book chapter › Research › peer-review

• Deficit of Legitimacy in Startups: Main Consequences and Strategic Solutions

  Møller, J. K., 2020, Handbook of Business Legitimacy: Responsibility, Ethics and Society. Rendtorff, J. (ed.). Springer VS, p. 1015-1037 23 p.

  Research output: Chapter in Book/Report/Conference proceeding › Book chapter › Research › peer-review

• Experiential choice in tourism

  Jensen, J. F. & Sundbo, J., 18 May 2020, The Routledge Handbook of Tourism Experience Management and Marketing. Kumar Dixit, S. (ed.). London: Routledge, p. 140-149 10 p.

  Research output: Chapter in Book/Report/Conference proceeding › Book chapter › Research › peer-review

• Forord

  Fuglsang, L., 2020, Samskaping: Sosial innovasjon for helse og velferd. Willumsen, E. & Ødegård, A. (eds.). Oslo: Universitetsforlaget, p. 13-15 3 p.

  Research output: Chapter in Book/Report/Conference proceeding › Book chapter › Research

• Innovation, Bricolage and legitimacy

  Fuglsang, L., 2020, Handbook of Business Legitimacy: Responsibility, Ethics and Society. Rendtorff, J. D. (ed.). Cham: Springer, p. 1567-1579 13 p.

  Research output: Chapter in Book/Report/Conference proceeding › Book chapter › Research › peer-review

• Legitimizing Catchwords of Service Marketing: The Role of Academia

  Hansen, A. V., 2020, Handbook of Business Legitimacy: Responsibility, Ethics and Society. Rendtorff, J. D. (ed.). Springer, p. 999-1013 15 p.

  Research output: Chapter in Book/Report/Conference proceeding › Book chapter › Research › peer-review

• Turisme-entreprenører kan ikke puttes i kasser

  Sørensen, F., Jensen, J. F. & Ipland, J. C., 2020, Forretningsudvikling og innovation i turisme. Hjalager, A.-M. (ed.). Aalborg: Aalborg Universitetsforlag, p. 25-36 (ExCITe-serien; No. 9).

  Research output: Chapter in Book/Report/Conference proceeding › Book chapter › Research › peer-review

  Open Access

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• 2019

  Human-centric service co-innovation in public services from a practice-based perspective

  Fuglsang, L., 2019, Human-centered digitalization and services. Toivonen, M. & Eveliina, S. (eds.). Springer, p. 17-36 (Translational Systems Sciences; No. 19).

  Research output: Chapter in Book/Report/Conference proceeding › Book chapter › Research › peer-review

• Personas as a basis for service innovation

  Hansen, A. V., 2019, Facilities Management Models, Methods and Tools: Research Results for Practice. Jensen, P. A. (ed.). Oxon: Routledge, p. 72-75 4 p.

  Research output: Chapter in Book/Report/Conference proceeding › Book chapter › Research › peer-review

• Social innovation og socialt entreprenørskab

  Kristensen, C. J., Sept 2019, Socialvidenskab. Greve, B. (ed.). Frederiksberg: Nyt fra Samfundsvidenskaberne, p. 123-142 19 p.

  Research output: Chapter in Book/Report/Conference proceeding › Book chapter › Research › peer-review

• Spørgeskemaet som metode til indsamling af egne data

  Møller, J. K., 2019, Metoder i samfundsvidenskaberne. Juul Kristensen, C. & Hussain, M. A. (eds.). 2 ed. Samfundslitteratur, p. 209-226

  Research output: Chapter in Book/Report/Conference proceeding › Book chapter › Communication

• 2018

  Exploring intuition as a dynamic capability in radical new product and service development - a conceptual approach

  Grünbaum, N. N. & Stenger, M., 2018, Services, Experiences and Innovation: Integrating and Extending Research. Scuploa, A. & Fuglsang, L. (eds.). Cheltenham: Edward Elgar Publishing, p. 165-181 17 p. (Services, economy and innovation).

  Research output: Chapter in Book/Report/Conference proceeding › Book chapter › Research › peer-review

• Front-line employee-based experience innovation in tourism

  Jensen, J. F. & Sørensen, F., 2018, Services, Experiences and Innovation: Integrating and Extending Research. Scupola, A. & Fuglsang, L. (eds.). Cheltenham: Edward Elgar Publishing, p. 270-283 14 p. (Services, economy and innovation).

  Research output: Chapter in Book/Report/Conference proceeding › Book chapter › Research › peer-review

• Integrative perspectives to service, innovation and experience research

  Scupola, A. & Fuglsang, L., 2018, Services, Experiences and Innovation: Integrating and Extending Research. Scupola, A. & Fuglsang, L. (eds.). Cheltenham: Edward Elgar Publishing, p. 1-18 18 p. (Services, economy and innovation).

  Research output: Chapter in Book/Report/Conference proceeding › Book chapter › Research › peer-review

• Personprofiler som grundlag for serviceinnovation

  Hansen, A. V., 2018, CFM forskning igennem 10 år: De vigtigste modeller, metoder og værktøjer. Anker Jensen, P. (ed.). Lyngby: Polyteknisk Boghandel og Forlag, p. 116-122 7 p.

  Research output: Chapter in Book/Report/Conference proceeding › Book chapter › Communication

• Returning to Academia

  Hansen, A. V., 2018, The Nordic PhD: Surviving and succeeding. McMaster, C., Murphy, C. & Rosenkrantz de Lasson, J. (eds.). New York: Peter Lang

  Research output: Chapter in Book/Report/Conference proceeding › Book chapter › Communication

• Service infusion in manufacturing and corporate strategies in the service solutions market - driving forces and components

  Møller, J. K., 2018, Services, Experiences and Innovation: Integrating and Extending Research. Scupola, A. & Fuglsang, L. (eds.). Cheltenham: Edward Elgar Publishing, p. 182-206 25 p. (Services, economy and innovation).

  Research output: Chapter in Book/Report/Conference proceeding › Book chapter › Research › peer-review

• The Qualitative Other: An Autoethnography

  Jørgensen, M. T., 22 Feb 2018, Asian Qualitative Research in Tourism: Ontologies, Epistemologies, Methodologies and Methods. Mura, P. & Khoo-Lattimore, C. (eds.). Singapore: Springer, p. 173-184 12 p. (Perspectives on Asian tourism).

  Research output: Chapter in Book/Report/Conference proceeding › Book chapter › Research › peer-review

• Tourism place experience co-creation

  Sørensen, F., Jensen, J. F. & Hagedorn-Rasmussen, P., 2018, Tourist behavior: An experiential perspective . Kozak, M. & Kozak, N. (eds.). Cham: Springer, p. 1-18 18 p. (Tourism, Hospitality & Event Management).

  Research output: Chapter in Book/Report/Conference proceeding › Book chapter › Research › peer-review

• Towards a theory of a practice-based approach to service innovation within spheres of interaction

  Fuglsang, L., 2018, Services, Experiences and Innovation: Integrating and Extending Research. Scupola, A. & Fuglsang, L. (eds.). Cheltenham: Edward Elgar Publishing, p. 147-164 18 p. (Services, economy and innovation).

  Research output: Chapter in Book/Report/Conference proceeding › Book chapter › Research › peer-review

• User Involvement in Service Innovation Processes

  Nicolaisen, H. W., Sørensen, F. & Scupola, A., 2018, Optimizing Current Practices in E-Services and Mobile Applications. Khosrow-Pour, M. (ed.). Hershey: IGI global, p. 42-61 20 p.

  Research output: Chapter in Book/Report/Conference proceeding › Book chapter › Research › peer-review
• 2017

  EDM Pop: A Soft Shell Formation in a New Festival Economy

  Holt, F., 12 Jan 2017, Weekend Societies: Electronic Dance Music Festivals and Event-Cultures. St. John, G. (ed.). Bloomsbury Academic, p. 25-44 19 p.

  Research output: Chapter in Book/Report/Conference proceeding › Book chapter › Research › peer-review

• Innovasjonssamarbeid i reiselivsnæringen: en flernivåanalyse

  Høegh-Guldberg, O. & Fuglsang, L., 2017, Innovasjon i fragmenterte næringer. Arnesen, T., Lerfald, M. & Merok, E. (eds.). Vallset: Oplandske Bokforlag, p. 19-47

  Research output: Chapter in Book/Report/Conference proceeding › Book chapter › Research › peer-review

• Interpretivist analyses of social networks of service innovation

  Møller, J. K. & Sørensen, F., 2017, Research Methods in Service Innovation. Sørensen, F. & Lapenta, F. (eds.). Cheltenham: Edward Elgar Publishing, p. 112-131 20 p. (Services, economy and innovation).

  Research output: Chapter in Book/Report/Conference proceeding › Book chapter › Research › peer-review

• Introduction: Music in a Globalizing Region

  Holt, F., 1 Sept 2017, The Oxford Handbook of Popular Music in the Nordic Countries. Holt, F. & Kärjä, A.-V. (eds.). Oxford: Oxford University Press, p. 1-30 30 p.

  Research output: Chapter in Book/Report/Conference proceeding › Book chapter › Research › peer-review

• Narratives as driver for co-creating new stories of service

  Hansen, A. V., 2017, Research Methods in Service Innovation. Sørensen, F. & Lapenta, F. (eds.). Cheltenham: Edward Elgar Publishing, p. 76-94 19 p. (Services, economy and innovation).

  Research output: Chapter in Book/Report/Conference proceeding › Book chapter › Research › peer-review

• Nordic Modernity and the Structure of the Musical Landscape

  Holt, F., 1 Sept 2017, The Oxford Handbook of Popular Music in the Nordic Countries. Holt, F. & Kärjä, A.-V. (eds.). Oxford: Oxford University Press, p. 57-74 17 p.

  Research output: Chapter in Book/Report/Conference proceeding › Book chapter › Research › peer-review

• Quantitative measurement instruments: A case of developing a method for measuring innovation in service firms

  Sundbo, J., Mar 2017, Research Methods in Service Innovation. Sørensen, F. & Lapenta, F. (eds.). Cheltenham: Edward Elgar Publishing, p. 19-39 21 p. (Services, economy and innovation).

  Research output: Chapter in Book/Report/Conference proceeding › Book chapter › Research › peer-review

• Service innovation field experiments: Developing and testing new innovation processes

  Sørensen, F., 2017, Service Innovation Research Methods. Sørensen, F. & Lapenta, F. (eds.). Cheltenham: Edward Elgar Publishing, p. 181-202 22 p. (Services, economy and innovation).

  Research output: Chapter in Book/Report/Conference proceeding › Book chapter › Research › peer-review

• Service Innovation Research Methods

  Lapenta, F. & Sørensen, F., 2017, Research Methods in Service Innovation. Sørensen, F. & Lapenta, F. (eds.). Cheltenham, UK Northampton, MA, USA: Edward Elgar Publishing, p. 1-18 18 p.

  Research output: Chapter in Book/Report/Conference proceeding › Book chapter › Research › peer-review

• The critical incident technique and everyday innovation

  Fuglsang, L., 2017, Research Methods in Service Innovation. Sørensen, F. & Lapenta, F. (eds.). Cheltenham: Edward Elgar Publishing, p. 40-59 20 p. (Services, economy and innovation).

  Research output: Chapter in Book/Report/Conference proceeding › Book chapter › Research › peer-review

• The laddering method in service innovation research

  Grünbaum, N. N., 24 Feb 2017, Research methods in service innovation. Sørensen, F. & Lapenta, F. (eds.). Cheltenham/Northampton: Edward Elgar Publishing, p. 60-75 16 p.

  Research output: Chapter in Book/Report/Conference proceeding › Book chapter › Research › peer-review

• The role of social media data for research on user driven innovation

  Scupola, A., 2017, Service Innovation Research Methods. Sørensen, F. & Lapenta, F. (eds.). Cheltenham: Edward Elgar Publishing, p. 132-149 18 p. (Services, economy and innovation).

  Research output: Chapter in Book/Report/Conference proceeding › Book chapter › Research › peer-review

• “Imagine that…”: How to activate and capture users’ ability to think creatively about future use

  Hansen, A. V., Nielsen, L. & Madsen, S., 2017, The Role of Creativity in the Management of Innovation: State of the Art and Future Research Outlook. Brem, A., Puente-Diaz, R. & Agogué, M. (eds.). New Jersey: World Scientific, (Series on technology management, Vol. 27).

  Research output: Chapter in Book/Report/Conference proceeding › Book chapter › Research › peer-review

• 2016

  Den digitale (r)evolution: Institutionelle forandringer i den danske musikbranche

  Translated title of the contribution: The Digital (R)evolution: Institutional Changes in the Danish Music IndustriesPedersen, R. R., 2016, Populærmusikkultur i Danmark siden 2000. Krogh, M. & Marstal, H. (eds.). Odense: Syddansk Universitetsforlag, p. 383-406 24 p. (University of Southern Denmark Studies in History and Social Sciences; No. 535).

  Research output: Chapter in Book/Report/Conference proceeding › Book chapter › Research › peer-review

• Employees as social intrapreneurs: Active employee participation in social innovation

  Kristensen, C. J., Jul 2016, Social Entrepreneurship and Social Enterprises: Nordic Perspectives. Andersen, L. L., Gawell, M. & Spear, R. (eds.). New York: Routledge, p. 113-125 23 p. (Routledge Studies in Social Enterprise & Social Innovation).

  Research output: Chapter in Book/Report/Conference proceeding › Book chapter › Research › peer-review

• Innovation in public service systems

  Fuglsang, L. & Sundbo, J., 2016, Service Innovation: Novel Ways of Creating Value in Actor Systems. Toivonen, M. (ed.). Japan: Springer, p. 217-234 (Translational Systems Sciences, Vol. 6).

  Research output: Chapter in Book/Report/Conference proceeding › Book chapter › Research › peer-review

• New Media, New Festival Worlds: Rethinking Cultural Events and Televisuality through YouTube and the Tomorrowland Music Festival

  Holt, F., 1 Sept 2016, Music and the Broadcast Experience: Performance, Production, and Audiences. Baade, C. & Deaville, J. A. (eds.). New York: Oxford University Press, p. 275-292 18 p.

  Research output: Chapter in Book/Report/Conference proceeding › Book chapter › Research › peer-review