Innovation in services and experiences

Organization profile

Organisation profile

Innovation in Service and Experience, in short ISE, is a research group in the Department of Social Sciences and Business at Roskilde University. Innovation in Services and Experience (ISE) was a prioritised area in the Department of Communication, Business and information Technologies (CBIT) 2012-14.


Research area

The research area is how the innovation approach, including entrepreneurship, can be used to understand and develop practices in companies and other organizations, the society and the economy. The group often carries out research in collaboration with practitioners in a joint learning and research process. The group has a particular focus on service industries and the experience economy (including tourism, creative industries, food industries) and public-private collaboration, as well as service innovation related to public services. Innovation is a concept that can be used theoretically and empirically to understand change and development processes. The research also focuses on the IT development as a carrier of innovation. Currently new developments in business and society emphasize service, experience, increased innovation and use of IT and new forms of organising and carrying out economic activities. Actual economic and industrial policy emphasizes innovation and entrepreneurship.


Focus on:

– Service innovation

– Experiences

– Tourism

– Digitalization

Publication network Recent external collaboration on country level. Dive into details by clicking on the dots.

Research Output

A living lab logic for public sector innovation: the case of European living labs

Hansen, A. V. & Fuglsang, L., 30 Jan 2020.

Research output: Contribution to conferencePaperResearchpeer-review

Chinese tourism in the Nordic Arctic – opportunities beyond the economic

Jørgensen, M. T. & Bertelsen, R. G., 2020, In : Scandinavian Journal of Hospitality and Tourism.

Research output: Contribution to journalJournal articleResearchpeer-review

Everyone Loves Live Music: A Theory of Performance Institutions

Holt, F., Oct 2020, (Accepted/In press) University of Chicago Press. 360 p.

Research output: Book/ReportBookResearchpeer-review



Morten Thomsen Højsgaard

John Damm Scheuer (Host)
17 Feb 2020

Activity: Hosting a visitorHosting an academic visitor


Sorø Kommunes Digitale Tænketank

John Damm Scheuer (Consultant)
1 Jan 202031 Dec 2020

Activity: Consultancy

Journal of the American Musicological Society (Journal)

Fabian Holt (Editor)
1 Mar 20191 Mar 2021

Activity: Editorial work and peer reviewEditor of Research journalResearch

Press / Media

The tourists nobody wants

Matias Thuen Jørgensen


1 item of Media coverage

Press/Media: Press / Media

Podcast: At lede efter drømme......

John Damm Scheuer


1 item of Media coverage

Press/Media: Press / Media


Matias Thuen Jørgensen


1 item of Media coverage

Press/Media: Press / Media