Innovation in services and experiences

Organization profile

Organisation profile

Innovation in Service and Experience, in short ISE, is a research group in the Department of Social Sciences and Business at Roskilde University. Innovation in Services and Experience (ISE) was a prioritised area in the Department of Communication, Business and information Technologies (CBIT) 2012-14.


Research area

The research area is how the innovation approach, including entrepreneurship, can be used to understand and develop practices in companies and other organizations, the society and the economy. The group often carries out research in collaboration with practitioners in a joint learning and research process. The group has a particular focus on service industries and the experience economy (including tourism, creative industries, food industries) and public-private collaboration, as well as service innovation related to public services. Innovation is a concept that can be used theoretically and empirically to understand change and development processes. The research also focuses on the IT development as a carrier of innovation. Currently new developments in business and society emphasize service, experience, increased innovation and use of IT and new forms of organising and carrying out economic activities. Actual economic and industrial policy emphasizes innovation and entrepreneurship.


Focus on:

– Service innovation

– Experiences

– Tourism

– Digitalization

Publication network Recent external collaboration on country level. Dive into details by clicking on the dots.

Research Output 2008 2019

Digitalized servitization and integrated solutions in the offshore wind industry

Møller, J. K., 11 Jan 2019, p. 1-1. 1 p.

Research output: Contribution to conferenceConference abstract for conferenceResearchpeer-review

Social innovation og socialt entreprenørskab

Kristensen, C. J., 2019, (Accepted/In press) Grundbog i socialvidenskab. 3. ed. Nyt fra Samfundsvidenskaberne, 16 p.

Research output: Chapter in Book/Report/Conference proceedingBook chapterResearchpeer-review

Spørgeskemaet som metode til indsamling af egne data

Møller, J. K., 2019, (Accepted/In press) Metoder i samfundsvidenskaberne. Juul Kristensen, C. & Hussain, M. A. (eds.). 2. udgave ed. Samfundslitteratur

Research output: Chapter in Book/Report/Conference proceedingBook chapterCommunication

Projects 2008 2022

Activities 2006 2019

Oplevelser, oplevelsesøkonomi og mødet mellem turisten og den lokale

Flemming Sørensen (Speaker)
13 Jan 2019

Activity: Talk or presentationLecture and oral contribution

Journal of the American Musicological Society (Journal)

Fabian Holt (Editor)
1 Mar 20191 Mar 2021

Activity: Editorial work and peer reviewEditor of Research journalResearch

Portsmouth, UK (Event)

Ada Scupola (Editor)
1 Jan 201830 May 2018

Activity: Editorial work and peer reviewPeer review of manuscriptsResearch

Press / Media

Elever skal være ambassadører

Flemming Sørensen


1 item of media coverage

Press/Media: Press / Media

Rødbynitter vil være berømte for "Det gode værtsskab"

Flemming Sørensen


1 item of media coverage

Press/Media: Press / Media