An online community can be worth gold for a vendor, in an online community emerges around one of their products. This project identifies the challenges that developers face when they must address users’ feedback. By characterizing the structure and properties of a specific online community, we propose ways to improve handling of the enormous amount of feedback from this online community The proposals will be based on theory of knowledge sharing and reuse, and the observations we make in the analysis – the web sphere around the forum for online community for World of Warcraft. We identify several challenges with the current knowledge sharing process. The volume of entries reduces convenience, so useful items are in danger of being overlooked. In addition, the forum’s purpose is unclear. Upon these challenges we have produced improvement proposals which consist of: a voting system, a tagging system, a reward system and a review of sub forums code of conduct so that they are addressed in either a social or knowledge sharing manner.
|Uddannelser||Informatik, (Bachelor/kandidatuddannelse) Basis|
|Udgivelsesdato||16 jan. 2009|
- Online Community
- Knowledge Reuse