Abstract The basis of this master thesis is formed by a post-structuralistic action research project, which was prepared by two MPK students and a group of IT developers from a large Nordic company. The company has introduced SCRUM as their IT development framework. SCRUM is, to a large extent, based on self –managing teams and it will constitute the framework of the teams’ work method in the future. The company’s employees know each other as colleagues, but not in a team context which will be the condition of their future work relations. The action research project’s has focussed on the team’s communication and cooperation. Dialogical communication forms the background of the action research project’s and researchers’ assumption that challenging the non-verbal communication could inspire to a dialogue about the cooperation. With the purpose of bringing the non-verbal communication into focus, a team day was arranged with coach Vibeke Andersen in Ganløse and her Icelandic horses. The horses constituted the distracting element in the post-structuralistic sense. As action researchers, we made the deliberate choice to let reality rule and adapt the project to the challenges and possibilities we encountered. After the team day with the horses where the primary focus happened to be verbal communication opposed to non-verbal communication, the researchers decided to change the course of the project. During the course of the project, fortunate circumstances made it possible for us to meet Professor Louise Phillips and attend her inaugural lecture at RUC. The meeting gave us an insight into the theoretical framework she has developed and published in the book “The Promise of Dialogue”. The framework unites three research traditions into one model: Dialogical communication, action research and science and technology studies. The model, which can be adapted to various research projects, gives valuable insight into the strengths and dilemmas incorporated in each research tradition and their combinations. The empiric analysis of the thesis is thus heavily inspired by Phillips’ IFADIA (Integrated Framework for Analysing Dialogic Knowledge Production and Communication), which we have had the opportunity to work with in a new empiric case study: A team in an organisation. Finally, the thesis contains, which is also in line with IFADIA, a critical reflexive approach to the entire project as well as the achieved results including reflections about the ethical dilemmas that arise when researchers and practitioners meet in an apparent democratic process. As researchers, we have, in accordance with the principles of action research, put great emphasis on the transparency of the entire process and described the selections and de-selections we have made during the project. The project and the process related to reaching the goal of this thesis have been demanding, challenging, fun and educational. We wish to thank our families, friends and colleagues that have supported us on this journey – we needed it.
|Uddannelser||Master i Professionel Kommunikation (MPK), (Masteruddannelse) Master|
|Udgivelsesdato||2 jun. 2012|
- den dialogiske drejning
- Louise Phillips
- dialogisk kommunikation