When the old public ticket-system of transportation in Denmark needed a upgrade the Danish cooperation Rejsekort A/S wished for something innovative and more technological appropriate for our time. The idea was to incorporate one of the excellent systems already established in London, Hong Kong or The Netherlands. In 2006 Rejsekort A/S signed a contract with East-West, an experienced foreign IT-company, and expected a full working system launched in 2009. Neither of the companies were able to predict the long and complicated process ahead. The new traveling card called “rejsekortet” underwent one unexpected problem after the other in the development process. When rejsekortet was finally launched, years after schedule, a new problem emerged. A large amount of the consumers were unable to use the card properly. It appeared that the system was not user-friendly enough. Resulting in a lot of public debate and discussions in the media. In this report we will present a thorough review of the technological system behind rejsekortet and how it works. We will analyse and discuss why it can be so difficult to incorporate a new technological system into already existing systems. In our analysis we will include Frank W. Geels’ theory about sociotechnical systems in an attempt to understand the larger coordinations between different actors and their conflicting interests. Last we will attempt to enlighten the cause of why these problems appear when trying to develop and implement a new technological system. We conclude that the difficulties occur because of the lack of meta-coordination between the different actors. The actors need a more thorough understanding of the different set of rules that each of the actors follows.
|Uddannelser||Basis - Humanistisk-Teknologisk Bacheloruddannelse, (Bachelor uddannelse) Basis|
|Udgivelsesdato||28 maj 2015|
|Vejledere||Martin Severin Frandsen|
- Socioteknisk system