Summary The topic of this paper is the connections between on one hand the quality of caring work and on the other hand the influence of the participants (workers, leaders, clients) on this work. The choice of theory and methods to analyze is motivated by the increasing problems with hostile mental work environment and burnout among the employees in the health system. By using the concepts of critical psychology the institutional conditions for producing quality in caring work are discussed, along with the conditions’ significance for the employees’ possibilities to influence the work, and the ways different groups of professionals (and different persons) deal with these conditions. It is tried to bring to light, that different participants in the community of practice have different interests, motivation and engagement in participating, because the work and the results of it have different meanings and significance for each and everyone and offers different possibilities of action, dependant of personal perspective and position in the context. In the leading management strategy Human Ressource Management the value of the employees’ subjectivity in the work is put on the agenda. In this paper it is discussed how we can understand employee-subjectivity - staff-employees as well as manager-employees – and it is argued that it is a precondition for developing the quality of the work, that all subjective perspectives are included in solving problems in the work, employees’ and managers’ as well as the perspectives of the users of the caring work.
|Uddannelser||Psykologi, (Bachelor/kandidatuddannelse) Kandidat|
|Udgivelsesdato||1 jan. 2005|