Implementeringen af Sundhedsplatformen

Kristian Kjølhede Stausholm, Lærke Lykke Laursen & Benjamin Jorck Dehn Ørding-Thomsen

Studenteropgave: Fagmodulprojekt

Abstrakt

This project delves into the implementation of the new health-care IT-system named Sundhedsplatformen. Sundhedsplatformen has been implemented in two separate regions in Denmark, and the way it has been implemented has been heavily criticized in the Danish media. The purpose of the project is to figure out where it all went wrong, as well as how the implementation of the system could have been handled in a more efficient way. In the project we interview employees of Bispebjerg Hospital, to find out what employees using the new system think about it, as well as the process of implementation. We combine this with knowledge of several theories, a theory made by Henry Mintzberg that highlights how things are in certain organizational structures, a theory made by John P. Kotter that tells us how to deal with organizational changes, and finally a theory that deals with inner motivation. Furthermore, we highlight which problems seem to have risen from the implementation of the new system, based on the conducted interviews. We conclude that not just step 5, but steps 1-3, 6 and 8 might also have had a powerful impact on the implementation process, since, if unsuccessful, will undermine the motivation of their employees. We also conclude that the organisation possibly are shifting from a Professional Bureaucracy to a Machine Bureaucracy structure, possibly stemming from being a division in a larger organisation structured as a Divisionalised Form, which could take some autonomy away from the employees in the Operational Core and demand a bigger Technostructure to handle the new system. Finally, we make a simple overview of how the implementation possibly could have been done differently based on Kotters steps.

UddannelserVirksomhedsstudier, (Bachelor/kandidatuddannelse) Bachelor
SprogDansk
Udgivelsesdato17 dec. 2019
Antal sider62
VejledereMikkel Godt Gregersen