Digitalisering på beskæftigelsesområdet – Et casestudie af aktivitetsparate kontanthjælpsmodtageres adgang til og potentielle brug af digital selvbetjening

Jonas Dannevang, Karsten Hald Jacobsen & Mikkel Ebbesen

Studenteropgave: Speciale


This master thesis explores the relationship between the phenomenon “digital self-service” and “the social security benefit recipients, who are not yet ready to participate in the labour market”. People in Denmark are offered digital self-service everywhere in the public sector, but these services are not equally available to everyone. This thesis is based on a case study of the social security benefit recipients’ access and the potential use of digital self-service in the municipality of Copenhagen. The case study is based on a multiple mix of qualitative and quantitative methods, which are crucial to answer the research question: Why is digital self-service not offered for the group of social security benefit recipients, who are not yet ready to participate in the labour market, and what consequences would equal digital op-portunities in the employment sector have for this group of social security benefit recipi-ents? The analysis is divided into two parts, based on the two theoretical traditions we are focusing on in this master thesis. This divide is based on the two questions in the overall research question. The first part of the analysis will examine the overall primary data, from a political and economic perspective, where New Public Management and the Principal-agent theory are used as parts of the explanation in relation to the public management rationales describing the unequal access to digital self-service. The thesis also examines how New Public Man-agement as a ruling paradigm in the public sector has affected the policy area. The second part of the analysis is based on another theoretical tradition according to the examined phenomenon. The individual is the primary focus of this analysis. Therefore, a more sociological approach is applied. The theories of Digital Divide and Empowerment are added to examine the consequences of equal digital opportunities for this group of so-cial security benefit recipients. The two parts of the analysis raises questions, which require a discussion of the usage of the phenomenon mentioned above. Can digital self-service be seen as a public management tool or is it more a self-empowering mechanism that sets the individual free? Based on the overall analysis and discussion this master thesis concludes, that lack of public management tools – especially using sanctions – is causing the unequal digital opportunities. In addition, equal digital opportunities cause a major risk of excluding the social security benefit recipi-ents – who are not yet ready to participate the labour market – from participating in society on the same terms as everyone else.

UddannelserForvaltning, (Bachelor/kandidatuddannelse) Kandidat
Udgivelsesdato28 jun. 2016
VejledereBirgit Jæger


  • Aktivitetsparate
  • Digitalisering
  • Digital Divide
  • Jobparate
  • New Public Management
  • Principal-agent teori
  • Empowerment
  • Kontanthjælpsmodtagere