Based on an interest in and curiosity about dialogue, the thesis studies this phenomenon in detail to seek an understanding of what dialogue is and how a suitable dialogue can be developed among the members of the communication network in DSB. The thesis is a combination of theory and practice as it is case-oriented. It seeks to answer the problem statement: What is Discursive dialogue? And can parts of Theory U be used to develop a more suitable Discursive dialogue? The thesis firstly focuses on obtaining a theoretical understanding of dialogue and subsequently reaching a more specific, tangible and concrete understanding of the phenomenon. This is done by combining the theoretical understanding with statements concerning the network’s dialogue derived from individual qualitative interviews with a section of communication employees who are a part of the communication network. As the statements are viewed as descriptions and extracts of a Discourse this part of the thesis focuses on answering the first question: What is Discursive dialogue. Following the theoretical understanding of the phenomenon we find that theoretically dialogue is dependent on its context and its purpose. Moreover, the different fields of research value different characteristics – those we come to ascribe are empathetic listening, questioning, being open, being descriptive, and considering the points of view of others. Thus, we have found dialogue as a phenomenon to be changeable in connection to its context, purpose and characteristics. When viewed from the members’ statements the Discursive dialogue in DSB’s communication network can be described as fairly closed. Hence it is found to be unsuitable as the members do not perform an open, honest, listening, and questioning Discursive dialogue. Their Discursive dialogue is therefore found not to be suitable when compared to the obtained understanding of a suitable Discursive dialogue, which they request and wish for in their interviews. Following this, the thesis analyses how parts of Theory U can be used as a method to possibly develop the network’s Discursive dialogue in order for it to become more suitable than the interview statements have proved it to be. This analysis is based on a workshop with a section of communications employees taking place in an untraditional meeting. The workshop had thus the purpose of testing parts of Theory U empirically to see if it could live up to its promise of creating a new way of thinking and to see whether or not it could be a useful method for changing the network’s Discursive dialog for the better – in short this part of the thesis focuses on answering the second question: Can parts of Theory U be used to develop a more suitable Discursive dialogue? The statements from the workshop showed that most of the participants manage to develop in accordance with the U-process as they are introduced to Theory U, its points and ideas, and are led down its path with a selection of exercises. However, not all participants manage to let go of their old ways, and therefore one example of a breakdown in dialogue and a lack of development is found. Hence we found that for most part it is possible and beneficial to use parts of Theory U as a method for creating a positive change in the network members’ Discursive dialogue. In conclusion, the thesis is an in-depth analysis of the phenomenon dialogue when placed in the particular context Discursive dialogue, and a method of developing it positively.
|Uddannelser||Kommunikation, (Bachelor/kandidatuddannelse) Kandidat|
|Udgivelsesdato||31 aug. 2011|
|Vejledere||Annette Bjerre Ryhede|
- teori u