In this paper we seek to investigate Citizen Bar’s ordering and payment system and the
hypothesized correlation between a presumably suboptimal system and the bar’s level
of customer service.
It concludes in a number of suggested changes to the bar system, in order to assist in
optimizing the work process for the employees. The conclusion is reached by analysing
interviews with the owner, employees and customers of Citizen. The analysis is twopart:
Firstly, a system modelling of the current system’s structure and the employees’
work process. Secondly, a Trunk Test is performed in order to determine the defining
negatives in the system’s layout and usability. Then we will discuss any issues in the
applied methods and choice hereof, as well as the obstacle of investigating a company
with such an undifferentiated set of positions. Lastly, we will uncover other possible
solutions that we deemed lackluster in this exact situation.
|Uddannelser||Informatik, (Bachelor/kandidatuddannelse) Bachelor|
|Udgivelsesdato||27 maj 2019|