Resumé
of departure, this article examines how bank advisors are positioned.
Increased complexity in banking products and the risk
orientation that has followed the financial crisis make
demands on the quality of advice. Drawing on qualitative
interview studies in two Danish banks, the article questions
whether the dominant understanding of bank advisors as primarily
sales persons comprises their current positioning.
Contradictory demands on bank advisors emerge in the simultaneous
emphasis on advisory aspects of the work and in the
imposition of new standard procedures; while one points to a
positioning as professional advisors, the other tends to undermine
it and makes the positioning ambiguous.
| Originalsprog | Engelsk |
|---|---|
| Tidsskrift | New Technology, Work and Employment |
| Vol/bind | 29 |
| Udgave nummer | 3 |
| Sider (fra-til) | 253-265 |
| Antal sider | 13 |
| ISSN | 0268-1072 |
| DOI | |
| Status | Udgivet - 24 nov. 2014 |
Emneord
- bank advisors
- banking sector
- financial sector
- Standards
- standardization
- professionalism
- Financial Crisis
- invisible work
Citer dette
}
Working with standards : post-crisis positioning of bank advisors. / Grosen, Sidsel Lond.
I: New Technology, Work and Employment, Bind 29, Nr. 3, 24.11.2014, s. 253-265.Publikation: Bidrag til tidsskrift › Tidsskriftartikel › Forskning › peer review
TY - JOUR
T1 - Working with standards
T2 - post-crisis positioning of bank advisors
AU - Grosen, Sidsel Lond
PY - 2014/11/24
Y1 - 2014/11/24
N2 - Taking recent developments in the financial sector as its point of departure, this article examines how bank advisors are positioned. Increased complexity in banking products and the risk orientation that has followed the financial crisis make demands on the quality of advice. Drawing on qualitative interview studies in two Danish banks, the article questions whether the dominant understanding of bank advisors as primarily sales persons comprises their current positioning. Contradictory demands on bank advisors emerge in the simultaneous emphasis on advisory aspects of the work and in the imposition of new standard procedures; while one points to a positioning as professional advisors, the other tends to undermine it and makes the positioning ambiguous.
AB - Taking recent developments in the financial sector as its point of departure, this article examines how bank advisors are positioned. Increased complexity in banking products and the risk orientation that has followed the financial crisis make demands on the quality of advice. Drawing on qualitative interview studies in two Danish banks, the article questions whether the dominant understanding of bank advisors as primarily sales persons comprises their current positioning. Contradictory demands on bank advisors emerge in the simultaneous emphasis on advisory aspects of the work and in the imposition of new standard procedures; while one points to a positioning as professional advisors, the other tends to undermine it and makes the positioning ambiguous.
KW - bank advisors
KW - banking sector
KW - financial sector
KW - Standards
KW - standardization
KW - professionalism
KW - Financial Crisis
KW - invisible work
KW - bank advisors
KW - banking sector
KW - financial sector
KW - standards
KW - standardisation
KW - professionalism
KW - financial crisis
KW - invisible work
U2 - 10.1111/ntwe.12033
DO - 10.1111/ntwe.12033
M3 - Journal article
VL - 29
SP - 253
EP - 265
JO - New Technology, Work and Employment
JF - New Technology, Work and Employment
SN - 0268-1072
IS - 3
ER -