Working with standards

post-crisis positioning of bank advisors

    Publikation: Bidrag til tidsskriftTidsskriftartikelForskningpeer review

    Resumé

    Taking recent developments in the financial sector as its point
    of departure, this article examines how bank advisors are positioned.
    Increased complexity in banking products and the risk
    orientation that has followed the financial crisis make
    demands on the quality of advice. Drawing on qualitative
    interview studies in two Danish banks, the article questions
    whether the dominant understanding of bank advisors as primarily
    sales persons comprises their current positioning.
    Contradictory demands on bank advisors emerge in the simultaneous
    emphasis on advisory aspects of the work and in the
    imposition of new standard procedures; while one points to a
    positioning as professional advisors, the other tends to undermine
    it and makes the positioning ambiguous.
    OriginalsprogEngelsk
    TidsskriftNew Technology, Work and Employment
    Vol/bind29
    Udgave nummer3
    Sider (fra-til)253-265
    Antal sider13
    ISSN0268-1072
    DOI
    StatusUdgivet - 24 nov. 2014

    Emneord

    • bank advisors
    • banking sector
    • financial sector
    • Standards
    • standardization
    • professionalism
    • Financial Crisis
    • invisible work

    Citer dette

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    abstract = "Taking recent developments in the financial sector as its point of departure, this article examines how bank advisors are positioned. Increased complexity in banking products and the risk orientation that has followed the financial crisis make demands on the quality of advice. Drawing on qualitative interview studies in two Danish banks, the article questions whether the dominant understanding of bank advisors as primarily sales persons comprises their current positioning. Contradictory demands on bank advisors emerge in the simultaneous emphasis on advisory aspects of the work and in the imposition of new standard procedures; while one points to a positioning as professional advisors, the other tends to undermine it and makes the positioning ambiguous.",
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    Working with standards : post-crisis positioning of bank advisors. / Grosen, Sidsel Lond.

    I: New Technology, Work and Employment, Bind 29, Nr. 3, 24.11.2014, s. 253-265.

    Publikation: Bidrag til tidsskriftTidsskriftartikelForskningpeer review

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