Work Practice Characteristics

a Framework for Understanding Complex Issues of Groupware Integration

Jens Kaaber Pors, Jesper Simonsen

    Publikation: Bidrag til bog/antologi/rapportKonferencebidrag i proceedingsForskningpeer review

    Resumé

    Integrating groupware in work practices poses a range of interrelated problems comprising organisational and technological issues. These are complex issues, since they derive from the combined influence of a range of heterogeneous elements and emergent phenomena in the intersection of groupware and work practice. To understand these issues a framework of characteristics is identified and termed work practice characteristics to describe important aspects of the hybrid configuration of groupware and situated work practices. Drawing on concepts and work practice studies in the field of computer supported cooperative work (CSCW) the paper argues that the interrelations of heterogeneous elements and emergent phenomena arising from the integration of groupware in practice should be made visible from a perspective encompassing both the social and the technical. Two cases from an empirical investigation of how groupware is employed to support new ways of working in a large European financial organisation are analysed to illustrate situations with high and low integration of groupware. The framework of work practice characteristics is discussed in the light of these findings and implications for further work practice research are drawn.
    OriginalsprogEngelsk
    TitelProceedings of the 11th European Conference on Information Systems, ECIS'2003 : New Paradigms in Organizations, Markets and Society
    RedaktørerM. Martinez, M. D. Marco, C. Ciborra, A. Carignani, R. Mercurio
    Publikationsdato2003
    StatusUdgivet - 2003
    Begivenhed11th European Conference on Information Systems - Naples, Italien
    Varighed: 16 jun. 200321 jun. 2003
    Konferencens nummer: 11

    Konference

    Konference11th European Conference on Information Systems
    Nummer11
    LandItalien
    ByNaples
    Periode16/06/200321/06/2003

    Citer dette

    Pors, J. K., & Simonsen, J. (2003). Work Practice Characteristics: a Framework for Understanding Complex Issues of Groupware Integration. I M. Martinez, M. D. Marco, C. Ciborra, A. Carignani, & R. Mercurio (red.), Proceedings of the 11th European Conference on Information Systems, ECIS'2003: New Paradigms in Organizations, Markets and Society
    Pors, Jens Kaaber ; Simonsen, Jesper. / Work Practice Characteristics : a Framework for Understanding Complex Issues of Groupware Integration. Proceedings of the 11th European Conference on Information Systems, ECIS'2003: New Paradigms in Organizations, Markets and Society. red. / M. Martinez ; M. D. Marco ; C. Ciborra ; A. Carignani ; R. Mercurio. 2003.
    @inproceedings{ed4927d0893811db80bc000ea68e967b,
    title = "Work Practice Characteristics: a Framework for Understanding Complex Issues of Groupware Integration",
    abstract = "Integrating groupware in work practices poses a range of interrelated problems comprising organisational and technological issues. These are complex issues, since they derive from the combined influence of a range of heterogeneous elements and emergent phenomena in the intersection of groupware and work practice. To understand these issues a framework of characteristics is identified and termed work practice characteristics to describe important aspects of the hybrid configuration of groupware and situated work practices. Drawing on concepts and work practice studies in the field of computer supported cooperative work (CSCW) the paper argues that the interrelations of heterogeneous elements and emergent phenomena arising from the integration of groupware in practice should be made visible from a perspective encompassing both the social and the technical. Two cases from an empirical investigation of how groupware is employed to support new ways of working in a large European financial organisation are analysed to illustrate situations with high and low integration of groupware. The framework of work practice characteristics is discussed in the light of these findings and implications for further work practice research are drawn.",
    author = "Pors, {Jens Kaaber} and Jesper Simonsen",
    year = "2003",
    language = "English",
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    Pors, JK & Simonsen, J 2003, Work Practice Characteristics: a Framework for Understanding Complex Issues of Groupware Integration. i M Martinez, MD Marco, C Ciborra, A Carignani & R Mercurio (red), Proceedings of the 11th European Conference on Information Systems, ECIS'2003: New Paradigms in Organizations, Markets and Society. 11th European Conference on Information Systems, Naples, Italien, 16/06/2003.

    Work Practice Characteristics : a Framework for Understanding Complex Issues of Groupware Integration. / Pors, Jens Kaaber; Simonsen, Jesper.

    Proceedings of the 11th European Conference on Information Systems, ECIS'2003: New Paradigms in Organizations, Markets and Society. red. / M. Martinez; M. D. Marco; C. Ciborra; A. Carignani; R. Mercurio. 2003.

    Publikation: Bidrag til bog/antologi/rapportKonferencebidrag i proceedingsForskningpeer review

    TY - GEN

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    AU - Pors, Jens Kaaber

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    AB - Integrating groupware in work practices poses a range of interrelated problems comprising organisational and technological issues. These are complex issues, since they derive from the combined influence of a range of heterogeneous elements and emergent phenomena in the intersection of groupware and work practice. To understand these issues a framework of characteristics is identified and termed work practice characteristics to describe important aspects of the hybrid configuration of groupware and situated work practices. Drawing on concepts and work practice studies in the field of computer supported cooperative work (CSCW) the paper argues that the interrelations of heterogeneous elements and emergent phenomena arising from the integration of groupware in practice should be made visible from a perspective encompassing both the social and the technical. Two cases from an empirical investigation of how groupware is employed to support new ways of working in a large European financial organisation are analysed to illustrate situations with high and low integration of groupware. The framework of work practice characteristics is discussed in the light of these findings and implications for further work practice research are drawn.

    M3 - Article in proceedings

    BT - Proceedings of the 11th European Conference on Information Systems, ECIS'2003

    A2 - Martinez, M.

    A2 - Marco, M. D.

    A2 - Ciborra, C.

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    Pors JK, Simonsen J. Work Practice Characteristics: a Framework for Understanding Complex Issues of Groupware Integration. I Martinez M, Marco MD, Ciborra C, Carignani A, Mercurio R, red., Proceedings of the 11th European Conference on Information Systems, ECIS'2003: New Paradigms in Organizations, Markets and Society. 2003