When stage setting a success gets in the way of real learning

Learning is important to improvement. But how do you make sure that the right lessons are learned? In a case of Digital Post digitalization from Denmark the project of coercive e-government was presented as a success but when taking a closer look a very different story emerges. We present and discuss the case using project management theory and IT project success theory as a lens for understanding. Our conclusion being that you need to do a thorough and extensive analysis to elicit the real learning from a large and complex e-government project.