Visible but Unseen? A Workplace Study of Blood-Test Icons on Electronic Emergency-Department Whiteboard

Arnvør Martinsdóttir á Torkilsheyggi, Morten Hertzum

    Publikation: Bidrag til bog/antologi/rapportKonferencebidrag i proceedingsForskningpeer review

    Abstract

    Studies have shown that whiteboards support much cooperative work by for example strengthening awareness, improving communication, and reducing mental workload. In line with these predominantly positive findings, an emergency department (ED) turned to its whiteboard to improve the coordination of its work with blood tests. We investigate this use of the whiteboard through observations and informal interviews in the ED and analyze the ability of the whiteboard to support coordination and awareness in the work with blood tests. Our findings show limitations in the ability of the whiteboard to support awareness in a setting where the users are (locally) mobile, specifically in regard to information that requires continuous monitoring. We do however also find that the whiteboard safeguarded the work with blood tests against some risks by making blood-test information socially visible.
    OriginalsprogEngelsk
    TitelCSCW '15 Proceedings of the 18th ACM Conference on Computer Supported Cooperative Work & Social Computing
    Antal sider10
    ForlagAssociation for Computing Machinery
    Publikationsdato2015
    ISBN (Trykt)978-1-4503-2922-4
    StatusUdgivet - 2015
    BegivenhedThe 18th ACM Conference on Computer-Supported Cooperative Work and Social Computing - Vancouver, Canada
    Varighed: 14 mar. 201518 mar. 2015
    http://cscw.acm.org/2015/

    Konference

    KonferenceThe 18th ACM Conference on Computer-Supported Cooperative Work and Social Computing
    LandCanada
    ByVancouver
    Periode14/03/201518/03/2015
    Internetadresse

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