Visible but Unseen? A Workplace Study of Blood-Test Icons on Electronic Emergency-Department Whiteboard

Arnvør Martinsdóttir á Torkilsheyggi, Morten Hertzum

Publikation: Bidrag til bog/antologi/rapportKonferencebidrag i proceedingsForskningpeer review

Resumé

Studies have shown that whiteboards support much cooperative work by for example strengthening awareness, improving communication, and reducing mental workload. In line with these predominantly positive findings, an emergency department (ED) turned to its whiteboard to improve the coordination of its work with blood tests. We investigate this use of the whiteboard through observations and informal interviews in the ED and analyze the ability of the whiteboard to support coordination and awareness in the work with blood tests. Our findings show limitations in the ability of the whiteboard to support awareness in a setting where the users are (locally) mobile, specifically in regard to information that requires continuous monitoring. We do however also find that the whiteboard safeguarded the work with blood tests against some risks by making blood-test information socially visible.
OriginalsprogEngelsk
TitelCSCW '15 Proceedings of the 18th ACM Conference on Computer Supported Cooperative Work & Social Computing
Antal sider10
ForlagAssociation for Computing Machinery
Publikationsdato2015
ISBN (Trykt)978-1-4503-2922-4
StatusUdgivet - 2015
BegivenhedCSCW 2015 - Vancouver, Canada
Varighed: 14 mar. 201518 mar. 2015

Konference

KonferenceCSCW 2015
LandCanada
ByVancouver
Periode14/03/201518/03/2015

Citer dette

Torkilsheyggi, A. M. Á., & Hertzum, M. (2015). Visible but Unseen? A Workplace Study of Blood-Test Icons on Electronic Emergency-Department Whiteboard. I CSCW '15 Proceedings of the 18th ACM Conference on Computer Supported Cooperative Work & Social Computing Association for Computing Machinery.
Torkilsheyggi, Arnvør Martinsdóttir á ; Hertzum, Morten. / Visible but Unseen? A Workplace Study of Blood-Test Icons on Electronic Emergency-Department Whiteboard. CSCW '15 Proceedings of the 18th ACM Conference on Computer Supported Cooperative Work & Social Computing. Association for Computing Machinery, 2015.
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Torkilsheyggi, AMÁ & Hertzum, M 2015, Visible but Unseen? A Workplace Study of Blood-Test Icons on Electronic Emergency-Department Whiteboard. i CSCW '15 Proceedings of the 18th ACM Conference on Computer Supported Cooperative Work & Social Computing. Association for Computing Machinery, CSCW 2015, Vancouver, Canada, 14/03/2015.

Visible but Unseen? A Workplace Study of Blood-Test Icons on Electronic Emergency-Department Whiteboard. / Torkilsheyggi, Arnvør Martinsdóttir á; Hertzum, Morten.

CSCW '15 Proceedings of the 18th ACM Conference on Computer Supported Cooperative Work & Social Computing. Association for Computing Machinery, 2015.

Publikation: Bidrag til bog/antologi/rapportKonferencebidrag i proceedingsForskningpeer review

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AU - Hertzum, Morten

PY - 2015

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N2 - Studies have shown that whiteboards support much cooper-ative work by for example strengthening awareness, im-proving communication, and reducing mental workload. In line with these predominantly positive findings, an emer-gency department (ED) turned to its whiteboard to improve the coordination of its work with blood tests. We investi-gate this use of the whiteboard through observations and informal interviews in the ED and analyze the ability of the whiteboard to support coordination and awareness in the work with blood tests. Our findings show limitations in the ability of the whiteboard to support awareness in a setting where the users are (locally) mobile, specifically in regard to information that requires continuous monitoring. We do however also find that the whiteboard safeguarded the work with blood tests against some risks by making blood-test information socially visible.

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Torkilsheyggi AMÁ, Hertzum M. Visible but Unseen? A Workplace Study of Blood-Test Icons on Electronic Emergency-Department Whiteboard. I CSCW '15 Proceedings of the 18th ACM Conference on Computer Supported Cooperative Work & Social Computing. Association for Computing Machinery. 2015