Verbalized emotions on loyalty in written complaints

    Publikation: Bidrag til tidsskriftTidsskriftartikelForskningpeer review

    OriginalsprogEngelsk
    TidsskriftTotal Quality Management & Business Excellence (Print Edition)
    ISSN1478-3363
    StatusUdgivet - 2003

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    @article{533eff80aba611db8289000ea68e967b,
    title = "Verbalized emotions on loyalty in written complaints",
    author = "Jan Mattsson",
    year = "2003",
    language = "English",
    journal = "Total Quality Management & Business Excellence (Print Edition)",
    issn = "1478-3363",
    publisher = "Routledge",

    }

    Verbalized emotions on loyalty in written complaints. / Mattsson, Jan.

    I: Total Quality Management & Business Excellence (Print Edition), 2003.

    Publikation: Bidrag til tidsskriftTidsskriftartikelForskningpeer review

    TY - JOUR

    T1 - Verbalized emotions on loyalty in written complaints

    AU - Mattsson, Jan

    PY - 2003

    Y1 - 2003

    M3 - Journal article

    JO - Total Quality Management & Business Excellence (Print Edition)

    JF - Total Quality Management & Business Excellence (Print Edition)

    SN - 1478-3363

    ER -