Using the critical incidence technique to study new competencies for knowledge services in the self-service society

    Publikation: Bog/antologi/afhandling/rapportRapportForskning

    OriginalsprogEngelsk
    Udgivelses stedRoskilde
    ForlagInstitut for Kultur og Identitet, Roskilde Universitet
    StatusUdgivet - 2003
    NavnForskningsrapport / Center for Servicestudier, Roskilde Universitetscenter
    Nummer1
    Vol/bind3
    ISSN1600-1966

    Citer dette

    Fuglsang, L., Sundbo, J., Mattsson, J., & Hugger, A. S. (2003). Using the critical incidence technique to study new competencies for knowledge services in the self-service society. Roskilde: Institut for Kultur og Identitet, Roskilde Universitet. Forskningsrapport / Center for Servicestudier, Roskilde Universitetscenter, Nr. 1, Bind. 3
    Fuglsang, Lars ; Sundbo, Jon ; Mattsson, Jan ; Hugger, Ada Scupola. / Using the critical incidence technique to study new competencies for knowledge services in the self-service society. Roskilde : Institut for Kultur og Identitet, Roskilde Universitet, 2003. (Forskningsrapport / Center for Servicestudier, Roskilde Universitetscenter; Nr. 1, Bind 3).
    @book{1b295930a7b711db8289000ea68e967b,
    title = "Using the critical incidence technique to study new competencies for knowledge services in the self-service society",
    author = "Lars Fuglsang and Jon Sundbo and Jan Mattsson and Hugger, {Ada Scupola}",
    year = "2003",
    language = "English",
    publisher = "Institut for Kultur og Identitet, Roskilde Universitet",

    }

    Fuglsang, L, Sundbo, J, Mattsson, J & Hugger, AS 2003, Using the critical incidence technique to study new competencies for knowledge services in the self-service society. Forskningsrapport / Center for Servicestudier, Roskilde Universitetscenter, nr. 1, bind 3, Institut for Kultur og Identitet, Roskilde Universitet, Roskilde.

    Using the critical incidence technique to study new competencies for knowledge services in the self-service society. / Fuglsang, Lars; Sundbo, Jon; Mattsson, Jan; Hugger, Ada Scupola.

    Roskilde : Institut for Kultur og Identitet, Roskilde Universitet, 2003. (Forskningsrapport / Center for Servicestudier, Roskilde Universitetscenter; Nr. 1, Bind 3).

    Publikation: Bog/antologi/afhandling/rapportRapportForskning

    TY - RPRT

    T1 - Using the critical incidence technique to study new competencies for knowledge services in the self-service society

    AU - Fuglsang, Lars

    AU - Sundbo, Jon

    AU - Mattsson, Jan

    AU - Hugger, Ada Scupola

    PY - 2003

    Y1 - 2003

    M3 - Report

    BT - Using the critical incidence technique to study new competencies for knowledge services in the self-service society

    PB - Institut for Kultur og Identitet, Roskilde Universitet

    CY - Roskilde

    ER -

    Fuglsang L, Sundbo J, Mattsson J, Hugger AS. Using the critical incidence technique to study new competencies for knowledge services in the self-service society. Roskilde: Institut for Kultur og Identitet, Roskilde Universitet, 2003. (Forskningsrapport / Center for Servicestudier, Roskilde Universitetscenter; Nr. 1, Bind 3).