Using the critical incidence technique to study new competencies for knowledge services in the self-service society

Publikation: Bog/antologi/afhandling/rapport › Rapport › Forskning

Originalsprog	Engelsk

Udgivelsessted	Roskilde
Forlag	Institut for Kultur og Identitet, Roskilde Universitet
Status	Udgivet - 2003

Navn	Forskningsrapport / Center for Servicestudier, Roskilde Universitetscenter
Nummer	1
Vol/bind	3
ISSN	1600-1966

Link til dokument

@book{1b295930a7b711db8289000ea68e967b,

title = "Using the critical incidence technique to study new competencies for knowledge services in the self-service society",

author = "Lars Fuglsang and Jon Sundbo and Jan Mattsson and Hugger, {Ada Scupola}",

year = "2003",

language = "English",

series = "Forskningsrapport / Center for Servicestudier, Roskilde Universitetscenter",

publisher = "Institut for Kultur og Identitet, Roskilde Universitet",

number = "1",

}

Using the critical incidence technique to study new competencies for knowledge services in the self-service society. / Fuglsang, Lars ; Sundbo, Jon ; Mattsson, Jan et al.
Roskilde: Institut for Kultur og Identitet, Roskilde Universitet, 2003. (Forskningsrapport / Center for Servicestudier, Roskilde Universitetscenter; Nr. 1, Bind 3).

Publikation: Bog/antologi/afhandling/rapport › Rapport › Forskning

TY - RPRT

T1 - Using the critical incidence technique to study new competencies for knowledge services in the self-service society

AU - Fuglsang, Lars

AU - Sundbo, Jon

AU - Mattsson, Jan

AU - Hugger, Ada Scupola

PY - 2003

Y1 - 2003

M3 - Report

T3 - Forskningsrapport / Center for Servicestudier, Roskilde Universitetscenter

BT - Using the critical incidence technique to study new competencies for knowledge services in the self-service society

PB - Institut for Kultur og Identitet, Roskilde Universitet

CY - Roskilde

ER -