Projekter pr. år
Systems development has been claimed to benefit from user participation, yet user participation in implementation activities may be more common and is a growing focus of participatory-design work. We investigate the effect of the extensive user participation in the implementation of a clinical system by empirically analyzing how management, participating staff, and non-participating staff view the implementation process with respect to areas that have previously been linked to user participation such as system quality, emergent interactions, and psychological buy-in. The participating staff experienced more uncertainty and frustration than management and non-participating staff, especially concerning how to run an implementation process and how to understand and utilize the configuration possibilities of the system. This suggests that user participation in implementation introduces a need for new competences. Our results also emphasize the importance of access to fellow colleagues with relevant experience in implementing systems.
|Bogserie||P D C|
|Status||Udgivet - 2012|
|Begivenhed||12th Participatory Design Conference : Embracing New Territories of Participation - Roskilde University, Roskilde, Danmark|
Varighed: 12 aug. 2012 → 16 aug. 2012
|Konference||12th Participatory Design Conference|
|Periode||12/08/2012 → 16/08/2012|