User participation in implementation

Benedicte Fleron, Rasmus Rasmussen, Jesper Simonsen, Morten Hertzum

    Publikation: Bidrag til tidsskriftKonferenceartikelForskningpeer review

    Abstract

    Systems development has been claimed to benefit from user participation, yet user participation in implementation activities may be more common and is a growing focus of participatory-design work. We investigate the effect of the extensive user participation in the implementation of a clinical system by empirically analyzing how management, participating staff, and non-participating staff view the implementation process with respect to areas that have previously been linked to user participation such as system quality, emergent interactions, and psychological buy-in. The participating staff experienced more uncertainty and frustration than management and non-participating staff, especially concerning how to run an implementation process and how to understand and utilize the configuration possibilities of the system. This suggests that user participation in implementation introduces a need for new competences. Our results also emphasize the importance of access to fellow colleagues with relevant experience in implementing systems.
    OriginalsprogEngelsk
    BogserieP D C
    Vol/bind2
    Sider (fra-til)61-64
    Antal sider4
    ISSN2150-5896
    DOI
    StatusUdgivet - 2012
    Begivenhed12th Participatory Design Conference : Embracing New Territories of Participation - Roskilde University, Roskilde, Danmark
    Varighed: 12 aug. 201216 aug. 2012
    http://pdc2012.org/

    Konference

    Konference12th Participatory Design Conference
    LokationRoskilde University
    LandDanmark
    ByRoskilde
    Periode12/08/201216/08/2012
    Internetadresse

    Projekter

    Clinical Overview (Region Sjælland)

    Hertzum, M., Simonsen, J., Rasmussen, R. & Fleron, B.

    01/01/201031/12/2012

    Projekter: ProjektForskning

    CLOVE: Clinical Overview

    Hertzum, M., Simonsen, J., Hansen, M. R. P., Rasmussen, R., Fleron, B. & Manikas, M. I.

    01/01/201015/08/2013

    Projekter: ProjektForskning

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