User-Driven Designs in Medical Informatics

Developing and Implementing Support forInter-departmental Coordination of Hospital Work using Electronic Whiteboard

Jens Vejrup Lassen, Jesper Simonsen

    Publikation: Bidrag til tidsskriftKonferenceartikelForskningpeer review

    Resumé

    We present an ethnographic study of the organizational aspects of the use of an electronic whiteboard (EW) system implemented in a Danish hospital located in Nykøbing Falster (NFH). The EW system had originally been developed for the emergency department (ED), but had later been extended to the entire hospital, and the study was conducted about 10 months its implementation. The study focuses on coordination regarding inter-departmental ordering of surgical operations via the EW system. The research question asked whether clinicians experienced impacts, and
    challenges in this respect. The results of the study show that the EW system had been configured,and the use of it organized, in a manner that facilitates support of inter-departmental coordination of work. We identify, describe and discuss the challenges related to the difficulty of accommodating the heterogeneous practices and demonstrate the complexity of organizing cooperative work using artifacts and technology across organizational units.
    OriginalsprogEngelsk
    TidsskriftIRIS: Selected Papers of the Information Systems Research Seminar in Scandinavia
    Vol/bind7
    Udgave nummer5
    Antal sider15
    ISSN1891-9863
    StatusUdgivet - 30 dec. 2014
    Begivenhed37th Information Systems Research Seminar in Scandinavia: Designing Human Technologies - Ringsted, Danmark
    Varighed: 10 aug. 201413 aug. 2014

    Konference

    Konference37th Information Systems Research Seminar in Scandinavia
    LandDanmark
    ByRingsted
    Periode10/08/201413/08/2014

    Citer dette

    @inproceedings{56c90aa28c014bb9bfec15e8980853f5,
    title = "User-Driven Designs in Medical Informatics: Developing and Implementing Support forInter-departmental Coordination of Hospital Work using Electronic Whiteboard",
    abstract = "We present an ethnographic study of the organizational aspects of the use of an electronic whiteboard (EW) system implemented in a Danish hospital located in Nyk{\o}bing Falster (NFH). The EW system had originally been developed for the emergency department (ED), but had later been extended to the entire hospital, and the study was conducted about 10 months its implementation. The study focuses on coordination regarding inter-departmental ordering of surgical operations via the EW system. The research question asked whether clinicians experienced impacts, andchallenges in this respect. The results of the study show that the EW system had been configured,and the use of it organized, in a manner that facilitates support of inter-departmental coordination of work. We identify, describe and discuss the challenges related to the difficulty of accommodating the heterogeneous practices and demonstrate the complexity of organizing cooperative work using artifacts and technology across organizational units.",
    keywords = "user driven innovation, Participative Design, Coordination, coordination of work, colaboration, ethnographic fieldwork, effects-driven IT development",
    author = "Lassen, {Jens Vejrup} and Jesper Simonsen",
    year = "2014",
    month = "12",
    day = "30",
    language = "English",
    volume = "7",
    journal = "IRIS: Selected Papers of the Information Systems Research Seminar in Scandinavia",
    issn = "1891-9863",
    publisher = "Scandinavian Chapter of the Association for Information Systems (AIS) - Scandinavian IRIS",
    number = "5",

    }

    TY - GEN

    T1 - User-Driven Designs in Medical Informatics

    T2 - Developing and Implementing Support forInter-departmental Coordination of Hospital Work using Electronic Whiteboard

    AU - Lassen, Jens Vejrup

    AU - Simonsen, Jesper

    PY - 2014/12/30

    Y1 - 2014/12/30

    N2 - We present an ethnographic study of the organizational aspects of the use of an electronic whiteboard (EW) system implemented in a Danish hospital located in Nykøbing Falster (NFH). The EW system had originally been developed for the emergency department (ED), but had later been extended to the entire hospital, and the study was conducted about 10 months its implementation. The study focuses on coordination regarding inter-departmental ordering of surgical operations via the EW system. The research question asked whether clinicians experienced impacts, andchallenges in this respect. The results of the study show that the EW system had been configured,and the use of it organized, in a manner that facilitates support of inter-departmental coordination of work. We identify, describe and discuss the challenges related to the difficulty of accommodating the heterogeneous practices and demonstrate the complexity of organizing cooperative work using artifacts and technology across organizational units.

    AB - We present an ethnographic study of the organizational aspects of the use of an electronic whiteboard (EW) system implemented in a Danish hospital located in Nykøbing Falster (NFH). The EW system had originally been developed for the emergency department (ED), but had later been extended to the entire hospital, and the study was conducted about 10 months its implementation. The study focuses on coordination regarding inter-departmental ordering of surgical operations via the EW system. The research question asked whether clinicians experienced impacts, andchallenges in this respect. The results of the study show that the EW system had been configured,and the use of it organized, in a manner that facilitates support of inter-departmental coordination of work. We identify, describe and discuss the challenges related to the difficulty of accommodating the heterogeneous practices and demonstrate the complexity of organizing cooperative work using artifacts and technology across organizational units.

    KW - user driven innovation

    KW - Participative Design

    KW - Coordination

    KW - coordination of work

    KW - colaboration

    KW - ethnographic fieldwork

    KW - effects-driven IT development

    UR - http://aisel.aisnet.org/iris2014/7/

    M3 - Conference article

    VL - 7

    JO - IRIS: Selected Papers of the Information Systems Research Seminar in Scandinavia

    JF - IRIS: Selected Papers of the Information Systems Research Seminar in Scandinavia

    SN - 1891-9863

    IS - 5

    ER -