Usability Testing: Too Early? Too Much Talking? Too Many Problems?

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Abstract

Usability testing has evolved in response to a search for tests that are cheap, early, easy, and fast. In addition, it accords with a situational definition of usability, such as the one propounded by ISO. By approaching usability from an organizational perspective, this author argues that usability should (also) be evaluated late when the system is ready for field use, that usability professionals should be wary of using the thinking-aloud protocol, and that they should focus more on the achievement of effects than on problem detection.
OriginalsprogEngelsk
TidsskriftJournal of Usability Studies
Vol/bind11
Udgave nummer3
Sider (fra-til)83-88
Antal sider6
StatusUdgivet - 2016
Udgivet eksterntJa

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