Usability Constructs: A Cross-Cultural Study of How Users and Developers Experience Their Use of Information Systems

Morten Hertzum, Torkil Clemmensen, Kasper Hornbæk, Jyoti Kumar, Qingxin Shi, Pradeep Yammiyavar

Publikation: Bidrag til bog/antologi/rapportKonferencebidrag i proceedingsForskningpeer review

Resumé

Whereas research on usability predominantly employs universal definitions of the aspects that comprise usability, people experience their use of information systems through personal constructs. Based on 48 repertory-grid interviews, this study investigates how such personal constructs are affected by two factors crucial to the international development and uptake of information systems: cultural background (Chinese, Danish, or Indian) and stakeholder group (developer or user). We find that for the user group frustrating and useful systems are experienced similarly, whereas for the developers frustrating systems are experienced similarly to easy-to-use systems. Looking at the most characteristic construct for each participant we find that Chinese participants use constructs related to security, task types, training, and system issues, whereas Danish and to some extent Indian participants make more use of constructs traditionally associated with usability (e.g., easy-to-use, intuitive, and liked). Further analysis of the data is ongoing
OriginalsprogEngelsk
TitelUsability and Internationalization. HCI and Culture : Second International Conference on Usability and Internationalization, UI-HCII 2007
RedaktørerN. Aykin
Antal sider10
Vol/bind10
ForlagSpringer
Publikationsdato2007
Sider317-326
ISBN (Trykt)978-3-540-73286-0
DOI
StatusUdgivet - 2007
BegivenhedHCI International 2007 - Beijing, Kina
Varighed: 22 jul. 200727 jul. 2007

Konference

KonferenceHCI International 2007
LandKina
ByBeijing
Periode22/07/200727/07/2007
NavnLecture Notes in Computer Science
Vol/bind4559
ISSN0302-9743

Emneord

    Citer dette

    Hertzum, M., Clemmensen, T., Hornbæk, K., Kumar, J., Shi, Q., & Yammiyavar, P. (2007). Usability Constructs: A Cross-Cultural Study of How Users and Developers Experience Their Use of Information Systems. I N. Aykin (red.), Usability and Internationalization. HCI and Culture: Second International Conference on Usability and Internationalization, UI-HCII 2007 (Bind 10, s. 317-326). Springer. Lecture Notes in Computer Science, Bind. 4559 https://doi.org/10.1007/978-3-540-73287-7_39
    Hertzum, Morten ; Clemmensen, Torkil ; Hornbæk, Kasper ; Kumar, Jyoti ; Shi, Qingxin ; Yammiyavar, Pradeep. / Usability Constructs : A Cross-Cultural Study of How Users and Developers Experience Their Use of Information Systems. Usability and Internationalization. HCI and Culture: Second International Conference on Usability and Internationalization, UI-HCII 2007. red. / N. Aykin. Bind 10 Springer, 2007. s. 317-326 (Lecture Notes in Computer Science, Bind 4559).
    @inproceedings{49076d203f9611dcbc32000ea68e967b,
    title = "Usability Constructs: A Cross-Cultural Study of How Users and Developers Experience Their Use of Information Systems",
    abstract = "Whereas research on usability predominantly employs universal definitions of the aspects that comprise usability, people experience their use of information systems through personal constructs. Based on 48 repertory-grid interviews, this study investigates how such personal constructs are affected by two factors crucial to the international development and uptake of information systems: cultural background (Chinese, Danish, or Indian) and stakeholder group (developer or user). We find that for the user group frustrating and useful systems are experienced similarly, whereas for the developers frustrating systems are experienced similarly to easy-to-use systems. Looking at the most characteristic construct for each participant we find that Chinese participants use constructs related to security, task types, training, and system issues, whereas Danish and to some extent Indian participants make more use of constructs traditionally associated with usability (e.g., easy-to-use, intuitive, and liked). Further analysis of the data is ongoing",
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    Hertzum, M, Clemmensen, T, Hornbæk, K, Kumar, J, Shi, Q & Yammiyavar, P 2007, Usability Constructs: A Cross-Cultural Study of How Users and Developers Experience Their Use of Information Systems. i N Aykin (red.), Usability and Internationalization. HCI and Culture: Second International Conference on Usability and Internationalization, UI-HCII 2007. bind 10, Springer, Lecture Notes in Computer Science, bind 4559, s. 317-326, HCI International 2007, Beijing, Kina, 22/07/2007. https://doi.org/10.1007/978-3-540-73287-7_39

    Usability Constructs : A Cross-Cultural Study of How Users and Developers Experience Their Use of Information Systems. / Hertzum, Morten; Clemmensen, Torkil; Hornbæk, Kasper; Kumar, Jyoti; Shi, Qingxin; Yammiyavar, Pradeep.

    Usability and Internationalization. HCI and Culture: Second International Conference on Usability and Internationalization, UI-HCII 2007. red. / N. Aykin. Bind 10 Springer, 2007. s. 317-326.

    Publikation: Bidrag til bog/antologi/rapportKonferencebidrag i proceedingsForskningpeer review

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    AB - Whereas research on usability predominantly employs universal definitions of the aspects that comprise usability, people experience their use of information systems through personal constructs. Based on 48 repertory-grid interviews, this study investigates how such personal constructs are affected by two factors crucial to the international development and uptake of information systems: cultural background (Chinese, Danish, or Indian) and stakeholder group (developer or user). We find that for the user group frustrating and useful systems are experienced similarly, whereas for the developers frustrating systems are experienced similarly to easy-to-use systems. Looking at the most characteristic construct for each participant we find that Chinese participants use constructs related to security, task types, training, and system issues, whereas Danish and to some extent Indian participants make more use of constructs traditionally associated with usability (e.g., easy-to-use, intuitive, and liked). Further analysis of the data is ongoing

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    Hertzum M, Clemmensen T, Hornbæk K, Kumar J, Shi Q, Yammiyavar P. Usability Constructs: A Cross-Cultural Study of How Users and Developers Experience Their Use of Information Systems. I Aykin N, red., Usability and Internationalization. HCI and Culture: Second International Conference on Usability and Internationalization, UI-HCII 2007. Bind 10. Springer. 2007. s. 317-326. (Lecture Notes in Computer Science, Bind 4559). https://doi.org/10.1007/978-3-540-73287-7_39