Usability Constructs: A Cross-Cultural Study of How Users and Developers Experience Their Use of Information Systems

Morten Hertzum, Torkil Clemmensen, Kasper Hornbæk, Jyoti Kumar, Qingxin Shi, Pradeep Yammiyavar

    Publikation: Bidrag til bog/antologi/rapportKonferencebidrag i proceedingsForskningpeer review

    Abstract

    Whereas research on usability predominantly employs universal definitions of the aspects that comprise usability, people experience their use of information systems through personal constructs. Based on 48 repertory-grid interviews, this study investigates how such personal constructs are affected by two factors crucial to the international development and uptake of information systems: cultural background (Chinese, Danish, or Indian) and stakeholder group (developer or user). We find that for the user group frustrating and useful systems are experienced similarly, whereas for the developers frustrating systems are experienced similarly to easy-to-use systems. Looking at the most characteristic construct for each participant we find that Chinese participants use constructs related to security, task types, training, and system issues, whereas Danish and to some extent Indian participants make more use of constructs traditionally associated with usability (e.g., easy-to-use, intuitive, and liked). Further analysis of the data is ongoing
    OriginalsprogEngelsk
    TitelUsability and Internationalization. HCI and Culture : Second International Conference on Usability and Internationalization, UI-HCII 2007
    RedaktørerN. Aykin
    Antal sider10
    Vol/bind10
    ForlagSpringer
    Publikationsdato2007
    Sider317-326
    ISBN (Trykt)978-3-540-73286-0
    DOI
    StatusUdgivet - 2007
    BegivenhedHCI International 2007 - Beijing, Kina
    Varighed: 22 jul. 200727 jul. 2007

    Konference

    KonferenceHCI International 2007
    LandKina
    ByBeijing
    Periode22/07/200727/07/2007
    NavnLecture Notes in Computer Science
    Vol/bind4559
    ISSN0302-9743

    Citer dette

    Hertzum, M., Clemmensen, T., Hornbæk, K., Kumar, J., Shi, Q., & Yammiyavar, P. (2007). Usability Constructs: A Cross-Cultural Study of How Users and Developers Experience Their Use of Information Systems. I N. Aykin (red.), Usability and Internationalization. HCI and Culture: Second International Conference on Usability and Internationalization, UI-HCII 2007 (Bind 10, s. 317-326). Springer. Lecture Notes in Computer Science, Bind. 4559 https://doi.org/10.1007/978-3-540-73287-7_39