Usability Constructs: A Cross-Cultural Study of How Users and Developers Experience Their Use of Information Systems

Morten Hertzum; Torkil Clemmensen; Kasper Hornbæk; Jyoti Kumar; Qingxin Shi; Pradeep Yammiyavar

doi:10.1007/978-3-540-73287-7_39

Usability Constructs: A Cross-Cultural Study of How Users and Developers Experience Their Use of Information Systems

Morten Hertzum, Torkil Clemmensen, Kasper Hornbæk, Jyoti Kumar, Qingxin Shi, Pradeep Yammiyavar

Publikation: Bidrag til bog/antologi/rapport › Konferencebidrag i proceedings › Forskning › peer review

Abstract

Whereas research on usability predominantly employs universal definitions of the aspects that comprise usability, people experience their use of information systems through personal constructs. Based on 48 repertory-grid interviews, this study investigates how such personal constructs are affected by two factors crucial to the international development and uptake of information systems: cultural background (Chinese, Danish, or Indian) and stakeholder group (developer or user). We find that for the user group frustrating and useful systems are experienced similarly, whereas for the developers frustrating systems are experienced similarly to easy-to-use systems. Looking at the most characteristic construct for each participant we find that Chinese participants use constructs related to security, task types, training, and system issues, whereas Danish and to some extent Indian participants make more use of constructs traditionally associated with usability (e.g., easy-to-use, intuitive, and liked). Further analysis of the data is ongoing

Originalsprog	Engelsk
Titel	Usability and Internationalization. HCI and Culture : Second International Conference on Usability and Internationalization, UI-HCII 2007
Redaktører	N. Aykin
Antal sider	10
Vol/bind	10
Forlag	Springer
Publikationsdato	2007
Sider	317-326
ISBN (Trykt)	978-3-540-73286-0
DOI	https://doi.org/10.1007/978-3-540-73287-7_39
Status	Udgivet - 2007
Begivenhed	HCI International 2007 - Beijing, Kina Varighed: 22 jul. 2007 → 27 jul. 2007

Konference

Konference	HCI International 2007
Land/Område	Kina
By	Beijing
Periode	22/07/2007 → 27/07/2007

Navn	Lecture Notes in Computer Science
Vol/bind	4559
ISSN	0302-9743

Link til dokument

10.1007/978-3-540-73287-7_39

Cultural Usability
Hertzum, M. (Projektdeltager), Clemmensen, T. (Anden), Yammiyavar, P. (Projektdeltager), Sun, X. (Projektdeltager), Nielsen, L. (Projektdeltager), Kumar, J. (Projektdeltager), Plocher, T. (Projektdeltager), Jacobsen, N. E. (Projektdeltager), Shi, Q. (Projektdeltager) & Hornbæk, K. (Projektdeltager)
Det Frie Forskningsråd
01/01/2006 → 31/12/2009
Projekter: Projekt › Forskning

Citer dette

Hertzum, M., Clemmensen, T., Hornbæk, K., Kumar, J., Shi, Q., & Yammiyavar, P. (2007). Usability Constructs: A Cross-Cultural Study of How Users and Developers Experience Their Use of Information Systems. I N. Aykin (red.), Usability and Internationalization. HCI and Culture: Second International Conference on Usability and Internationalization, UI-HCII 2007 (Bind 10, s. 317-326). Springer. https://doi.org/10.1007/978-3-540-73287-7_39

Hertzum, Morten ; Clemmensen, Torkil ; Hornbæk, Kasper et al. / Usability Constructs : A Cross-Cultural Study of How Users and Developers Experience Their Use of Information Systems. Usability and Internationalization. HCI and Culture: Second International Conference on Usability and Internationalization, UI-HCII 2007. red. / N. Aykin. Bind 10 Springer, 2007. s. 317-326 (Lecture Notes in Computer Science, Bind 4559).

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title = "Usability Constructs: A Cross-Cultural Study of How Users and Developers Experience Their Use of Information Systems",

abstract = "Whereas research on usability predominantly employs universal definitions of the aspects that comprise usability, people experience their use of information systems through personal constructs. Based on 48 repertory-grid interviews, this study investigates how such personal constructs are affected by two factors crucial to the international development and uptake of information systems: cultural background (Chinese, Danish, or Indian) and stakeholder group (developer or user). We find that for the user group frustrating and useful systems are experienced similarly, whereas for the developers frustrating systems are experienced similarly to easy-to-use systems. Looking at the most characteristic construct for each participant we find that Chinese participants use constructs related to security, task types, training, and system issues, whereas Danish and to some extent Indian participants make more use of constructs traditionally associated with usability (e.g., easy-to-use, intuitive, and liked). Further analysis of the data is ongoing",

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Hertzum, M, Clemmensen, T, Hornbæk, K, Kumar, J, Shi, Q & Yammiyavar, P 2007, Usability Constructs: A Cross-Cultural Study of How Users and Developers Experience Their Use of Information Systems. i N Aykin (red.), Usability and Internationalization. HCI and Culture: Second International Conference on Usability and Internationalization, UI-HCII 2007. bind 10, Springer, Lecture Notes in Computer Science, bind 4559, s. 317-326, HCI International 2007, Beijing, Kina, 22/07/2007. https://doi.org/10.1007/978-3-540-73287-7_39

Usability Constructs: A Cross-Cultural Study of How Users and Developers Experience Their Use of Information Systems. / Hertzum, Morten; Clemmensen, Torkil; Hornbæk, Kasper et al.
Usability and Internationalization. HCI and Culture: Second International Conference on Usability and Internationalization, UI-HCII 2007. red. / N. Aykin. Bind 10 Springer, 2007. s. 317-326 (Lecture Notes in Computer Science, Bind 4559).

Publikation: Bidrag til bog/antologi/rapport › Konferencebidrag i proceedings › Forskning › peer review

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AU - Hertzum, Morten

AU - Clemmensen, Torkil

AU - Hornbæk, Kasper

AU - Kumar, Jyoti

AU - Shi, Qingxin

AU - Yammiyavar, Pradeep

PY - 2007

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N2 - Whereas research on usability predominantly employs universal definitions of the aspects that comprise usability, people experience their use of information systems through personal constructs. Based on 48 repertory-grid interviews, this study investigates how such personal constructs are affected by two factors crucial to the international development and uptake of information systems: cultural background (Chinese, Danish, or Indian) and stakeholder group (developer or user). We find that for the user group frustrating and useful systems are experienced similarly, whereas for the developers frustrating systems are experienced similarly to easy-to-use systems. Looking at the most characteristic construct for each participant we find that Chinese participants use constructs related to security, task types, training, and system issues, whereas Danish and to some extent Indian participants make more use of constructs traditionally associated with usability (e.g., easy-to-use, intuitive, and liked). Further analysis of the data is ongoing

AB - Whereas research on usability predominantly employs universal definitions of the aspects that comprise usability, people experience their use of information systems through personal constructs. Based on 48 repertory-grid interviews, this study investigates how such personal constructs are affected by two factors crucial to the international development and uptake of information systems: cultural background (Chinese, Danish, or Indian) and stakeholder group (developer or user). We find that for the user group frustrating and useful systems are experienced similarly, whereas for the developers frustrating systems are experienced similarly to easy-to-use systems. Looking at the most characteristic construct for each participant we find that Chinese participants use constructs related to security, task types, training, and system issues, whereas Danish and to some extent Indian participants make more use of constructs traditionally associated with usability (e.g., easy-to-use, intuitive, and liked). Further analysis of the data is ongoing

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Hertzum M, Clemmensen T, Hornbæk K, Kumar J, Shi Q, Yammiyavar P. Usability Constructs: A Cross-Cultural Study of How Users and Developers Experience Their Use of Information Systems. I Aykin N, red., Usability and Internationalization. HCI and Culture: Second International Conference on Usability and Internationalization, UI-HCII 2007. Bind 10. Springer. 2007. s. 317-326. (Lecture Notes in Computer Science, Bind 4559). doi: 10.1007/978-3-540-73287-7_39

Usability Constructs: A Cross-Cultural Study of How Users and Developers Experience Their Use of Information Systems

Abstract

Konference

Link til dokument

Projekter

Cultural Usability

Citer dette