Towards a theory of a practice-based approach to service innovation within spheres of interaction

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Abstract

Practice-based research provides a special view on service innovation as emerging from everyday actions related to social worlds (Ellström, 2010; Feldman and Orlikowski, 2011; Fuglsang and Sørensen, 2011; Skålén et al., 2015) rather than being only a result of systematic R&D activities. This view may be particularly relevant to services that are seldom R&D based and often develop from employees' and customers' experiences and practices. Thus, from a practice-based perspective, innovation is difficult to control and linearize. Yet, recognizing the practice-based character of innovation may enable service managers to engage with and further develop innovative activities present in an organization.
OriginalsprogEngelsk
TitelServices, Experiences and Innovation : Integrating and Extending Research
RedaktørerAda Scupola, Lars Fuglsang
Antal sider17
Udgivelses stedCheltenham
ForlagEdward Elgar Publishing
Publikationsdato2018
Sider147-164
Kapitel8
ISBN (Trykt)9781788114295
ISBN (Elektronisk)9781788114301
StatusUdgivet - 2018
NavnServices, economy and innovation

Citer dette

Fuglsang, L. (2018). Towards a theory of a practice-based approach to service innovation within spheres of interaction. I A. Scupola, & L. Fuglsang (red.), Services, Experiences and Innovation: Integrating and Extending Research (s. 147-164). Edward Elgar Publishing. Services, economy and innovation